Hi, I’m
Hanh Dang
Garland,TX
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
years of professional experience
Work History
Bao Viet AgencyRichardson, TX
Office Manager
05.2017 - Current
Job overview
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Magnum Choice AgencyPlano, TX
Insurance Producer
01.2017 - 05.2017
Job overview
- Wrote policies, finalized documents and filed paperwork.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Responded to customer inquiries and problems to promote great service.
- Contacting mortgage to pay home insurance policies
Mai Dinh AgencyGARLAND, TX
Insurance Sales Agent
03.2016 - 01.2017
Job overview
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
John Pham AgencyRichardson, TX
Insurance Producer
02.2014 - 12.2016
Job overview
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Analyzed customer needs and provided best options, upselling products and services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Education
Troy UniversityTroy, AL
MBA from Business Administration
07.2013
Skills
- CRM and Office Management Software
- Problem Resolution
- Performance Tracking and Evaluation
- Work Planning and Prioritization
- Team Building
- Teamwork and Collaboration
- Performance Evaluations
- Staff Training
Languages
English
Professional
Vietnamese
Full Professional
Timeline
Office Manager
Bao Viet Agency
05.2017 - Current
Insurance Producer
Magnum Choice Agency
01.2017 - 05.2017
Insurance Sales Agent
Mai Dinh Agency
03.2016 - 01.2017
Insurance Producer
John Pham Agency
02.2014 - 12.2016
Troy University
MBA from Business Administration
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