Hanh Nguyen
Beverly Hills,CA
Summary
- Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Personable and dedicated Customer Service Representative with extensive experience in Sales environment. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resilient Product Specialist with more than 5 years of experience working in customer service. Adept in giving demonstrations and aiding brand's awareness. Outstanding presentation and communication skills.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Alma
Ho Chi Minh, Viet Nam
01.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Product Specialist
Guardian
Ho Chi Minh, Viet Nam
01.2018 - 02.2020
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Suggested specific products to meet customer needs.
- Trained new specialists to present company products or services.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Set up and arranged displays to attract prospective customers.
- Provided samples, coupons or brochures to persuade prospective customers to purchase products.
- Organized promotional events such as trade shows and seminars to showcase products.
Education
Bachelor of Arts - Business And Managerial Economics
Economical University
Ho Chi Minh05-2016
Skills
- Report Preparation
- Quality Assurance
- Sales Promotion
- Training and mentoring
- Product Demonstrations
- Product Documentation
- Sales expertise
- Customer Engagement
- Product Training
- Sales Support
Languages
English
Limited
Vietnamese
Native/ Bilingual
Timeline
Customer Service Manager
Alma
01.2021 - Current
Product Specialist
Guardian
01.2018 - 02.2020
Bachelor of Arts - Business And Managerial Economics
Economical University
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