Hanh Nguyen
Chaska,MN
Summary
I recently relocated to the United States from Vietnam, where I earned my Bachelor's degree in Information Technology. For the past ten years, I worked at a finance company in Vietnam, serving as an Assistant to the CIO. In this role, I developed a diverse skill set, encompassing both technical and non-technical proficiencies. I'm experienced in providing excellent customer service to internal and external stakeholders, quickly adapting to new challenges, and consistently delivering results in a fast-paced environment. I'm eager to bring my experience and adaptability to this role.
Overview
16
16
years of professional experience
Work History
Senior Assistant to CIO
VPBANK SMBC FINANCE COMPANY LIMITED (FE Credit)
01.2020 - 01.2025
- Assist & Oversee CIO Office: staffing, operating oversight & Office Management
- IT organisation HR administration: Management of IT division Headcount, Leave/Exit administration and single point of contact for CIO to Corporate HR
- Plan Recruitment and Hiring - including coordination of hiring managers, interviews and hiring execution
- The CIO office coordination team Development and Training
- The topics of Performance Management and Retention include performance reviews and staff retention oversight
- Management of facilities (seating), benefits, conflict resolution, and staff welfare in IT Division to assist CIO
- 9 years of FEC service to assist CIO with unique perspective, IT teamwork, staff needs, & assist CIO and his 'Direct Reports' to maintain strong working relationship(s)
- Assist CIO with engagement actions/plans build trust and healthy working between IT and Business Divisions
- Lead & organize events/teamwork activities: IT Town Hall, teambuilding and coordination of CIO office to Group CIO functions
- Partners with the CIO in overseeing the day-to-day IT Division's operations and strategy
- Extension of CIO's Direct Reports to make IT decisions with business decision making
- Contribute to Senior IT leadership operations and decision making
- Follow up on behalf of CIO on management activities and controls
- Oversees admiration of high-impact day-to-day activities for CIO to focus on Executive mandate of FEC's BOD/BOM and CEO office
- Assumes those responsibilities as directed during the CIO's absence, travels and external engagements (i.e
- Workshops and conferences)
- Act as proxy for CIO on administration of IT policies, procedures, methodologies, and governance - as well as performance management frameworks and metrics - ensuring IT organization operates to CEO/BOD mandates
- Act on behalf/assist CIO the collaboration/communications between the IT organization and business functions
- Responsible for consolidation of budgets summary for approvals, and PIR (project administration requests) & etc for CIO
- CIO Office Daily Tasks
- Act as CIO administration for all documentation reviews and sign-offs for CIO, including collecting and checking information for related units
- Maintain a strict level of confidentiality and discretion in dealing with privileged information at all times
- Facilitate IT staffs on working environment
- Manage CIO's calendar, meetings, external guest visits and other logistical management of CIO Office
IT Coordination and Engagement
FE Credit
01.2016 - 01.2020
- IT Project Coordinator is assigned by Deputy IT Division Director
- Tracking Project schedule, timelines after planning
- Managing Project Budget by execute proposal, purchasing request, review contract/addendum with procurement team, tracking budget spending
- IT Development Engagement/Manpower management
- Assist Deputy IT Division Director to prepare internal movement plan within IT teams as per approved Headcount (rotation & promotion) and Design Career development plan/roadmap for IT team
- Track Headcount, Hiring Status, Org Chart of all departments report to CIO
Assistant to Deputy CIO
FE Credit
01.2014 - 01.2016
- Coordinating meetings, agenda preparation, logistics, scheduling, and attendance tracking
- Prioritizing and managing daily competing priorities
- Undertaking special assignments and ad-hoc duties as needed
- Preparing IT documents for proposals, payments, contracts, POs, and price
- Resolving team conflicts with manager
- Engaging in daily department activities on behalf of Deputy IT Division Director
- Assist in producing high-quality reports, presentations, and documents
- Tracking and coordinating action items for timely completion
- Supervising and following up on instructions from Deputy IT Division Director/CIO
Project Administrator
XTASea
01.2009 - 01.2012
- Company Overview: XTASea is a startup company that manages some overseas technology solutions
- The founder is now Yedda
- AI
- Collaborate with the team to develop and quality control 30 local websites for the 4yachting system
- Digital Marketing Plan for 4yachting Systems
- Tracking performance metrics like CTR, CPA, Conversion Rate, and Profit Margins
- Manages 7 team members and provides newcomer training
- XTASea is a startup company that manages some overseas technology solutions
- The founder is now Yedda
- AI
Education
IELTS - English
03.2021
Bachelor - Information Technology
Hoa Sen University
Ho Chi Minh City03.2008
Skills
- Prioritize multiple task
- Pay attention in details
Recommendation
To whom it may concern, I am writing this letter to highly recommend Ms. Hanh for any professional endeavor she wishes to pursue. I had the privilege of working closely with her during my tenure as Chief Information Officer at FE Credit, where she served as my Executive Assistant. Throughout our time working together, Ms. Hanh consistently demonstrated exceptional professionalism, attention to detail, and a deep understanding of both the company and its people. Her ability to organize and execute tasks with precision was invaluable in ensuring the smooth operation of my office. Beyond her technical skills and her capabilities of understanding technical details of information systems, what truly sets her apart is her genuine care for the individuals she works with. Ms. Hanh has a remarkable ability to balance task execution with people management. She not only focuses on achieving outstanding work outcomes but also invests in fostering a positive and harmonious working environment. She takes the time to understand the feelings and concerns of the team members involved, addresses any potential frictions, and facilitates effective communication and collaboration. Her empathetic and supportive approach has significantly enhanced team dynamics and morale. She is a fast learner with strong observational skills and the ability to adapt her working style to suit the needs of diverse stakeholders. This flexibility has allowed her to navigate complex situations and build trust and rapport with individuals at all levels of the organization. Her ability to tailor her approach to different personalities and priorities has been key to her success in ensuring seamless collaboration and delivering results. In addition to her adaptability, Ms. Hanh has a proactive mindset and consistently goes above and beyond to support the team and achieve organizational goals. Her meticulous attention to detail and her dedication to excellence make her a reliable and indispensable asset to any team or organization. I have no doubt that Ms. Hanh will bring the same level of passion, diligence, and care to any role she undertakes. She has my full confidence and highest recommendation. Please feel free to contact me at truong.quocanh@outlook.com or (+84)-(0)-9 04 00 85 83 if you have any questions or would like further insights into Ms. Hanh's qualifications., Quoc Anh TRUONG, Chief Technology Officer, VNDIRECT
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Senior Assistant to CIO
VPBANK SMBC FINANCE COMPANY LIMITED (FE Credit)
01.2020 - 01.2025
IT Coordination and Engagement
FE Credit
01.2016 - 01.2020
Assistant to Deputy CIO
FE Credit
01.2014 - 01.2016
Project Administrator
XTASea
01.2009 - 01.2012
IELTS - English
Bachelor - Information Technology
Hoa Sen University
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