Han Hilda Manuel
Fishers
Summary
PMO professional with 9+ years of experience in operations and financial management, having overseen 250+ projects and coordinated 3,500+ resources across global teams. Demonstrated expertise in project lifecycle management, including resourcing, contract, revenue forecasting, budgeting, billing, invoicing, utilization tracking, and performance reporting. Proven ability to streamline processes, ensure compliance, and drive operational excellence through data-driven decision-making and cross-functional collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Visionet Systems Pvt Ltd
06.2024 - 04.2025
- Oversee day-to-day operations to ensure efficiency and productivity
- Develop, implement, and standardize project management processes and best practices across all projects
- Coordinate with project managers to ensure project milestones are met and risks are effectively managed
- Monitor project performance through key metrics, ensuring alignment with organizational goals
- Provide support and guidance to project teams, ensuring resources are properly allocated and project timelines are met
- Prepare and manage project documentation, including reports, status updates, and project reviews
- Identify and address bottlenecks or inefficiencies in project workflows
- Manage project budgets, track expenses, and report on financial health
- Developed and maintained resource utilization reports that highlighted underutilized resources, leading to improved efficiency and cost reduction
- Foster collaboration across departments and ensure effective communication between stakeholders
- Increased profit by streamlining operations
PMO Lead
HCL Technologies LTD
07.2015 - 11.2023
- Spearheaded project creation and extension activities across delivery units, ensuring seamless transitions and minimal disruption
- Oversaw onboarding/offboarding processes and tracked IFD (Identified for Deployment) personnel within the Central Delivery Unit (CDU)
- Managed client-issued Purchase Orders (POs), ensuring timely updates and accurate documentation
- Published weekly Un-Billed and Un-Accrued Revenue trackers, enabling senior management to make financial decisions
- Analyzed Actual vs. Revenue Forecast data to support strategic financial planning and variance reduction
- Led invoicing operations for RFP, FPP, and T&M projects, maintaining accuracy and regulatory compliance
- Maintained daily billing tracker to enhance visibility and proactively reduce unbilled revenue.
- Identified and resolved billing discrepancies by coordinating with stakeholders, ensuring timely and accurate invoicing.
- Supported end-to-end billing operations, serving as a key contact for customer inquiries and issue resolution.
- Executed financial transactions with precision, adhering to internal compliance and audit standards.
- Built strong relationships with cross-functional teams and clients to streamline billing workflows and improve service delivery.
- Hands-on experience with project management tools including CAT, Capex, RAS, BRQ, and IRFS,
- Designed and published KPI dashboards for CDU leadership, driving data-informed decisions and performance visibility
- Monitored project health through regular dashboards, identifying delays and quality issues for corrective action
- Facilitated project meetings, prepared agendas, tracked action items, and documented minutes to enhance stakeholder accountability
- Scheduled and led stakeholder meetings to align deliverables, resolve conflicts, and maintain project momentum
- Maintained proactive communication with customers via regular status updates, strengthening client relationships
- Tracked mandatory training compliance related to risk and regulatory requirements, ensuring 100% adherence
- Collaborated with cross-functional teams to identify dependencies, mitigate risks, and resolve operational issues
- Coordinated audits, aligning with procedural standards and compliance goals
Education
MBA -
ST. Josephs Institute of Management
Trichy04-2015
BBA -
Bishop Heber College
Trichy04-2013
Skills
- Project Governance & PMO Operations
- Portfolio & Program Management
- Resource Management & Workforce Planning
- Budgeting, Cost Control & Financial Oversight
- Stakeholder Management & Collaboration
- Team Leadership, Mentoring & Development
- Data-Driven Reporting, KPIs & Analytics
- MS office
Certification
SAP FICO POWER USER PROGRAM, Henry Harvin Institute
Languages
English
Tamil
Timeline
Operations Manager
Visionet Systems Pvt Ltd
06.2024 - 04.2025
PMO Lead
HCL Technologies LTD
07.2015 - 11.2023
MBA -
ST. Josephs Institute of Management
BBA -
Bishop Heber College
Visa Details
- Visa Status: Approved EAD (L2S Visa)
- Visa authorization: Until 12 Oct 27
- No Sponsorship Required
Awards
- Recognized with a 'Pat on the Back' for exceptional performance at Visionet Systems - 2024
- HCL ‘O’ Infinity Award, for the continuous outstanding performance of the years 2019 – 2020 - 2021
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