Haniah Almaskary
Jonesboro,AR
Summary
Motivated Head Server with 10 years of experience in dining establishments. Expert in managing staff members while taking on heavy personal workloads. Fantastic organizer with talent in streamlining protocols for maximum results. Responsible, hardworking Key Manager with 3 years in supporting management functions for On The Border establishment. Responsible, hard-working general manager with a year. And supporting management functions for Pier 88 boiling and seafood. Led team of severs to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
9
9
years of professional experience
Work History
Server
Momma’s Bar and kitchen
Memphis , TN
09.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cocktail Server
Southland Casino
West Memphis, AR
06.2023 - 09.2024
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Prepared and served alcoholic beverages in accordance with company standards.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Processed cash payments from customers using a point-of-sale system.
- Received payment by cash or credit card and return change when necessary.
- Provided excellent customer service at all times.
- Provided exceptional service to high volume of daily customers.
- Communicated with patrons to offer friendly service and determine needs.
Server
Longhorn Steakhouse
Jonesboro, AR
08.2021 - 09.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
General Manager
Pier 88 Boiling Seafood and Bar
Jonesboro, AR
02.2020 - 07.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
Line Cook
Texas Roadhouse
Jonesboro, USA
07.2020 - 02.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Grilled meats and seafood to customer specifications
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Head Server
Colton's Steak House & Grill
Jonesboro, USA
02.2018 - 06.2020
- Trained new staff on restaurant operations and policies to strengthen performance
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
- Managed food resources, memorized orders and coordinated customer service
Line Cook
JTowns Grill
Jonesboro, USA
04.2019 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Developed process that reduced waste and improved supply turnover
- Transitioned between breakfast and lunch service
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Corporate Trainer
On The Border Cantina And Grill
Jonesboro, USA
10.2015 - 05.2019
- Collected information about company objectives and employee deficiencies in order to assess training needs
- Created monitoring strategies to verify implementation of practices introduced in training
- Collaborated with management to identify company training needs and scheduling
- Developed effective training manuals, modules and teaching aids
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Trained and mentored new employees
- Counted out cash drawers and balanced totals
- Completed store opening and closing procedures
Education
High School Diploma -
Jonesboro High School
Jonesboro, AR05.2010
Skills
- Warm and Friendly
- Verbal and Written Communication
- Staff Training
- Transactions and Cash Handling
- Workflow Coordination
- Team Leadership
- Multitasking and Prioritization
- Detail-Oriented
- Hospitality service expertise
- Positive and professional
- Sales expertise
Timeline
Server
Momma’s Bar and kitchen
09.2024 - Current
Cocktail Server
Southland Casino
06.2023 - 09.2024
Server
Longhorn Steakhouse
08.2021 - 09.2023
Line Cook
Texas Roadhouse
07.2020 - 02.2021
General Manager
Pier 88 Boiling Seafood and Bar
02.2020 - 07.2021
Line Cook
JTowns Grill
04.2019 - 03.2020
Head Server
Colton's Steak House & Grill
02.2018 - 06.2020
Corporate Trainer
On The Border Cantina And Grill
10.2015 - 05.2019
High School Diploma -
Jonesboro High School
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