Hanieh K. Shakib
Frisco
Summary
Dynamic Senior Pharmacy Technician with extensive experience in optimizing pharmacy operations and enhancing service delivery. Recognized for a dedicated work ethic and unwavering reliability, consistently prioritizing accuracy and exceptional customer service. Proven ability to communicate effectively, fostering strong relationships with internal teams and clients to drive customer loyalty and satisfaction. Committed to maintaining high standards in a fast-paced environment while adeptly adapting to the evolving needs of the pharmacy sector, ensuring seamless operations and superior patient care.
Overview
9
9
years of professional experience
Work History
Clinical Pharmacy Technician I
Option Care Health
Irvin, TX
12.2023 - Current
- Streamlined pharmacy operations to maintain compliance with Option Care Health policies and state regulations. Elevated patient care by implementing initiatives aimed at simplifying and enhancing patient lifestyles.
- Achieved high provider trust through timely responses to referral requests. Delivered comprehensive care and support to patients, families, and physicians, meeting their needs effectively. Drove collaboration with pharmaceutical manufacturers, insurance providers, and healthcare systems to enhance clinical and administrative support.
- Assessed and confirmed prescription drug refill requests, executing processing in alignment with Option Care Health (OCH) guidelines.
- Coordinated medication and supply dispensing activities to maintain operational efficiency in patient care.
- Performed routine maintenance tasks, including cleaning and testing, to uphold equipment standards and promptly communicated any identified issues.
- Systematically gathered and organized patient data to support effective planning of essential materials, supplies, equipment, and prescriptions.
- Provided comprehensive support to patients by answering questions and efficiently handling their basic needs.
- Managed inventory control by receiving and confirming quantities of incoming supplies and materials.
- Maintained well-organized inventory of supplies and materials, resulting in improved operational efficiency. Conducted regular expiration date reviews, leading to reduced waste. Proactively identified shortages, contributing to uninterrupted workflow.
- Achieved streamlined order fulfillment by efficiently packing materials and supplies. Optimized inventory tracking through effective ticket creation and management. Enhanced data accuracy through meticulous inventory entry in applicable systems.
- Coordinated patient delivery logistics to facilitate timely distribution of medications and supplies.
Sr. Certified Pharmacy Technician
Beaker Pharmacy & Compounding
McKinney, TX
01.2023 - 12.2023
- Achieved efficient medication dispensing by accurately preparing new prescription and refill requests for patients. Delivered timely and compliant packaging and labeling of prescribed medications. Streamlined insurance claims processing, enhancing patient satisfaction and service delivery. Maintained robust inventory tracking, minimizing shortages and ensuring availability of critical medications.
- Facilitated medication development and discovery through effective use of laboratory beakers. Enhanced patient care at Beaker Pharmacy by delivering tailored healthcare solutions.
- Oversaw the accurate filling of prescriptions by meticulously counting, measuring, and mixing medications in partnership with customers and pharmacists.
Senior Order Processing Technician (Pulmonary Team)
AllianceRX Walgreens Prime
Frisco, TX
11.2019 - 01.2023
- Achieved high service expectations by managing data entry processes for third-party exceptions and outreach initiatives. Improved operational efficiency through precise documentation of patient demographics and prescription details in the data processing system. Elevated the mission of AllianceRx Walgreens Prime by prioritizing patient needs in all service activities.
- Executed management of index queue operations, focusing on precise attachment of prescription referrals and supplementary images.
- Analyzed referral cases to determine priority levels, enhancing overall workflow management and processing efficiency.
- Oversaw referral activities throughout reorder phases, guaranteeing compliance with established activation criteria.
- Oversaw meticulous documentation of prescription and patient information from referrals to enhance operational efficiency.
- Facilitated communication with medical offices to research referrals and secure prescriptions for new and ongoing treatments.
- Coordinated timely clarification of prescriptions while addressing service delays arising from incomplete information.
- Implemented streamlined communication by assigning pharmacist callbacks directly to pharmacists, resulting in improved service delivery for patients.
Senior Pharmacy Technician Front-End
Walgreens Prime Strategic Alliance
Frisco, TX
07.2017 - 10.2019
- Streamlined image indexing and enhanced pre-qualifying assessments for doctor and pharmacist callbacks, improving efficiency in the referral and order process. Directed front-end pharmacy technicians since November 2017, fostering effective collaboration. Resolved complex patient referral process challenges, contributing to improved patient satisfaction.
- Managed index queue operations, verifying precise linkage of prescription referrals and additional images to corresponding patient profiles.
- Determined referral priority levels to optimize workflow management and enhance processing efficiency across various stages.
- Coordinated referral activities in reorder steps, ensuring appropriate activation aligned with established criteria.
- Ensured precise entry of prescription and patient information from referral documentation into the system to support efficient processing.
- Coordinated with appropriate medical offices to research referrals and acquire prescriptions for both new and continued treatment through effective phone and fax correspondence.
- Coordinated customer interactions to ensure timely clarification of prescriptions and communicated any service delays resulting from insufficient information.
- Streamlined communication by transferring pharmacist callbacks, enhancing patient service intake and referral efficiency.
Patient Case Coordinator
Amerisource Bergen (The Lash Group)
Frisco, TX
03.2017 - 06.2017
- Elevated customer service standards while managing case resolutions. Provided timely responses to clinical and program inquiries. Transformed patient experiences by delivering cutting-edge products and services in pharmaceutical care.
- Managed communication and logistics to enhance therapy access for patients through their healthcare providers.
- Assessed patient situations and coordinated follow-up actions to ensure comprehensive care.
- Coordinated access to vital support services, ensuring availability of reimbursement counseling and nursing hotline for clients.
- Achieved timely processing of incoming enrollment forms for program. Proactively addressed missing enrollment information through effective follow-up via phone, mail, and fax.
- Managed health care policy library and state management activities, ensuring alignment with payer research objectives and regulatory standards.
- Performed systematic inquiries to uncover various health care coverage alternatives for patients, employing Payer Plus database for accurate information sourcing.
Education
Certified Pharmacy Technician CPhT -
Associate of Science - Liberal Arts
Collin College
McKinney, TX01.2021
Associate of Science - Engineering Design
Mass Bay College
Boston, MA12.2005
Skills
- Hydrological data management
- Skilled in medication measurement
- Proficient in medical and pharmaceutical terms
- Knowledge of drug safety protocols
- Claims submission and review
- Strategic team guidance
- Proficient in organization techniques
- Mediation skills
- Strategic issue analysis
- Skilled in digital tools
Timeline
Clinical Pharmacy Technician I
Option Care Health
12.2023 - Current
Sr. Certified Pharmacy Technician
Beaker Pharmacy & Compounding
01.2023 - 12.2023
Senior Order Processing Technician (Pulmonary Team)
AllianceRX Walgreens Prime
11.2019 - 01.2023
Senior Pharmacy Technician Front-End
Walgreens Prime Strategic Alliance
07.2017 - 10.2019
Patient Case Coordinator
Amerisource Bergen (The Lash Group)
03.2017 - 06.2017
Associate of Science - Liberal Arts
Collin College
Associate of Science - Engineering Design
Mass Bay College