Hanifah Adderly
Pleasantville,NJ
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over [Number] years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Flag Ship Resorts
06.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Reduced waste by implementing inventory control measures and properly storing perishable goods.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
Pharmacy Technician
Atlantic Care
11.2022 - 05.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Cocktail Server
Harrahs Casino And Resort
07.2021 - 12.2022
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team members to ensure consistently high-quality customer experiences.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
Clerk/Typist
Police Athletic League Inc
05.2022 - 09.2022
- Improved document organization by efficiently managing electronic and paper filing systems.
- Enhanced office efficiency by maintaining a clean, organized workspace for optimal productivity.
- Supported team members by promptly completing typing tasks, contributing to overall project success.
- Boosted customer satisfaction with prompt and accurate responses to inquiries via phone and email.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Produced high-quality communications for internal and external use.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Simplified data entry processes for improved accuracy and reduced time spent on administrative tasks.
Pharmacy Technician
Walgreen's Pharmacy
09.2013 - 07.2018
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2009
Skills
- Cash Handling Accuracy
- Espresso Machine Operation
- Equipment Troubleshooting
- Menu Development
- Problem-solving abilities
- Cleanliness maintenance
- Accurate Data Entry
- File Management
- Organizational Abilities
- Office Equipment Operation
- Networking Abilities
- Customer Service Orientation
- Workflow Optimization
- Drug Inventory Control
- Insurance Verification
- Prescription Filling
Affiliations
- boys and girls club of ac
Certification
Pharmacy tech licenses
Timeline
Barista Shift Supervisor
Flag Ship Resorts
06.2023 - Current
Pharmacy Technician
Atlantic Care
11.2022 - 05.2023
Clerk/Typist
Police Athletic League Inc
05.2022 - 09.2022
Cocktail Server
Harrahs Casino And Resort
07.2021 - 12.2022
Pharmacy Technician
Walgreen's Pharmacy
09.2013 - 07.2018
High School Diploma -
Atlantic City High School
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