Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nabil Issa

Houston,TX

Summary

Dynamic professional with a proven track record at PMC Valet at Marriott Hotel, enhancing guest satisfaction by 20% through effective problem-solving and teamwork. Skilled in cash management and POS systems, reviews reports necessary to job and maintains a supervisor level of accuracy in work. Follows policies and procedures; completes tasks correctly and on time.
Provides assistance to Office Manager when needed.
Maintains confidentiality of customer information

Overview

6
6
years of professional experience
1
1
Certification

Work History

Led Night Audits and Resolve 95% of Guest Issues

PMC VALET AT MARRIOT HOTEL
12.2024 - Current
  • Led nightly audits and resolved 95% guest issues, boosting satisfaction by 20%
  • Coordinated service logistics with hotel management to improve delivery efficiency.
  • Handled cash and credit payments, maintains 100% accurance funding overnight shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Supervisor

Family Dollar
10.2023 - 12.2024
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Efficiently handled customer transaction and managed funds using the POS system, ensuring accurate and timely processing.
  • Propelled market share to surge ahead of competitors and earn #4ranking.
  • Successfully drove new product lines to increase annual profits by 95 %.
  • Increased retail space by 450 square feet by improving gross profits by 75%.

Home Theater Sales Consultant

Best Buy
04.2019 - 08.2020
  • Enhanced customer experience by offering convenient financing options for purchasing home theater systems, thereby increasing overall sales volume.
  • Conducted in-home consultations to assess clients'' needs, resulting in tailored system designs that increased customer satisfaction and sales revenue.
  • Provided comprehensive after-sales support, addressing customer concerns promptly to ensure continued satisfaction with their purchase.
  • Improved overall sales performance by staying up to date with the latest home theater technologies and trends.
  • Managed approximately 20 incoming calls, emails and faxes per day from customers

Education

BBA - Fincace

Texas Southern University
Houston, TX
12-2025

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Computer skills
  • Time management
  • Dependable and responsible

Accomplishments

  • Assist with night audits and resolve guest problems.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Balance cash drawer daily and verifies cash being returned to the vault.
  • The ability to understand and follow procedures, write correspondence and speak clearly to customers and other company employee.

Certification

provide exceptional customer service by greeting and assisting customer inquires and resolving complaints

Timeline

Led Night Audits and Resolve 95% of Guest Issues

PMC VALET AT MARRIOT HOTEL
12.2024 - Current

Store Supervisor

Family Dollar
10.2023 - 12.2024

Home Theater Sales Consultant

Best Buy
04.2019 - 08.2020

BBA - Fincace

Texas Southern University

Similar Profiles

CREATE PROFILE