Summary
Overview
Work History
Education
Skills
Websites
Certification
Top Strengths
Volunteer Experience
References
Accomplishments
Languages
Timeline
Generic
Hanine HajNasr-Linsky

Hanine HajNasr-Linsky

Buffalo,NY

Summary

Highly accomplished professional with a relentless commitment to learning and leadership. Known for driving results through a people-centric approach, with career marked by a track record of elevating organizational performance by fostering a culture of continuous improvement and innovation. Adept at building and deploying strategy, passionate about optimizing processes to enhance both customer satisfaction and employee engagement. Professional with a results-oriented mindset and a focus on empowering teams, and driving impactful change while leading organizations to new heights of success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

DIRECTOR OF CUSTOMER EXPERIENCE TRAINING & ORGANIZATIONAL ENABLEMENT

THERMO FISHER SCIENTIFIC
06.2022 - Current
  • Spearhead development and deployment of comprehensive AI-learning strategy resulting in transformative shift and fostering of continuous learning and innovation
  • Guide organizational transformation as Change Management Leader, implementing strategic initiatives that resulted in cultural shift impacting employee morale, productivity, and overall organizational effectiveness
  • Develop and nurture strong relationships with stakeholders and customers to gain comprehensive understanding of business needs and performance gaps
  • Build and execute data-driven initiatives for continuous improvement in customer experience metrics
  • Establish, initiate and optimize business development strategies based on company targets, product specifications, market data, and budget factors - increased customer loyalty by 4 points between June'22 & January'24
  • Collaborate and partner with business leaders to construct comprehensive global strategic learning plans and HR strategies, aligning capability needs with corporate goals generating global curriculum applicable cross-functionally and delivered in multiple modalities - impacted revenue increase by 15% in 2022
  • Engage with stakeholders to define clear performance outcomes for learning initiatives, ensuring relevance and effectiveness increasing stakeholder engagement globally amongst 130K colleagues including integration of 35K merger colleagues
  • Identify specific behaviors, skills, and knowledge required for different roles, enabling targeted training initiatives contributing to enhanced productivity - achieved 82% improvement in colleague skill proficiency over 1.5 years
  • Establish and implement change in data collection methodologies to measure & analyze business impact of learning interventions
  • Utilize wide range of learning methodologies to provide diverse inclusive learning options suitable for various learner needs and preferences
  • Optimized leader and learner mindset - over 85% learner satisfaction
  • Champion the use of CRM systems for better tracking and management of customer interactions across multiple touchpoints
  • Facilitate workshops for diversity, inclusion, women empowerment, high potential candidate & leadership development.
  • Mentor junior team members and facilitated knowledge-sharing sessions, contributing towards a culture of continuous learning within the department.

SENIOR MANAGER OF GLOBAL LEARNING EXCELLENCE

THERMO FISHER SCIENTIFIC
05.2021 - 06.2022
  • Developed learning vision supporting corporate strategy, enabling learning mindset shift, and fostering talent development
  • Implemented and consistently reinforced change management principles within learning function throughout tenure, ensuring seamless adoption of new learning methodologies and programs
  • Recruited and certified global learning professionals, establishing previously nonexistent learning track succession planning
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures
  • Attained 95% learner satisfaction
  • Served as global mentor and sponsor, nurturing talent and championing learning initiatives
  • Conducted & Built learner need assessment profiles and learning tracks across divisions and provided recommendations for overall improvements, resulting in multi-million dollars in organizational savings in less than 1 year
  • Established governance to evaluate and evolve learning team efforts, driving change management and continuous improvement
  • Leveraged data and analytics to make informed decisions and drive business improvements including investigating Learning Management System (LMS) capabilities and deployment to support growing geographically distributed workforce
  • Collaborated with and influenced stakeholders and leaders, aligning learning initiatives with organizational goals
  • Impacted revenue increase by 21.7% in 2021
  • Acted as a Strategy & Learning Partner to the African Heritage resource group, leveraging Cornell's D&I Certificate Program to build the chapter's strategy.

ORGANIZATIONAL CHANGE MANAGEMENT & LEADERSHIP DEVELOPMENT LEAD

RICH PRODUCTS CORPORATION
10.2013 - 05.2021
  • Served as Organizational Change Management Lead, driving successful change initiatives
  • Established efficient monitoring systems to track progress of change projects, ensuring timely completion and alignment with business objectives
  • Developed change management metrics for tracking progress and identifying areas of improvement, leading to overall organizational success
  • Led teams of analysts to evaluate, plan and execute projects
  • Built, facilitated, delivered, and evaluated learning programs in all formats globally within organization, reaching 12,000+ colleagues, and achieving over 90% positive feedback from attendees over 5 years
  • Formulated Rich University Learning Network (RULN) strategy and training programs based on organizational needs
  • Pioneered national and international network with organizational leadership and partners, successfully meeting multi-million sales revenue targets
  • Impacted revenue increase by $1B during between 2013 &2020
  • Created and led strategic organizational initiatives such as Global Leadership & Coaching Excellence, providing executive coaching to C-suite and senior leadership in cascading strategy
  • Fostered 48% of organization leadership engagement
  • Designed Learning Needs Assessment tool to streamline project intake and improve learning alignment
  • Attained 19% efficiency via streamlined process implementation
  • Championed sales enablement initiatives via dynamic leadership
  • Helped launch, implement, and manage LMS
  • Acted as Strategy & Learning Partner to Women and African American affinity groups, pioneering group learning strategy and implementation.

ADJUNCT INSTRUCTOR, ADVISOR & MENTOR

EMPIRE STATE COLLEGE
03.2013 - 12.2017
  • Engaged students in Marketing Communications, Marketing Management, and SIL through Lebanon Residency Program
  • Advised international undergraduate students, providing mentorship and guidance for their academic and personal development
  • Successfully enhanced student-instructor interaction approval rating to 75%, fostering positive and engaging learning environment
  • Improved quality of residency meetings by 60%, ensuring valuable and impactful learning experiences for students.

Education

Certificate - Artificial Intelligence: Business Strategy

Massachusetts Institute of Technology (MIT)
Cambridge, MA
01.2024

Change Management Practitioner & Master Trainer - Change Management

Prosci
Colorado
04.2019

MBA - FINANCE & MANAGEMENT

STATE UNIVERSITY OF NEW YORK (SUNY)
Albany, NY
12.2008

Bachelor of Science - Management & Marketing

STATE UNIVERSITY OF NEW YORK (SUNY)
Albany, NY
03.2006

Skills

  • Leadership Skills
  • Strategic Planning and Vision
  • Change Management Expertise
  • Learning & Development Mastery
  • Global and Cultural Awareness
  • Data Analysis & Decision Making
  • Communication & Influencing Skills
  • Project Management Skills
  • Adaptability & Flexibility
  • Business Acumen
  • Negotiation & Consultative Expertise
  • Resourcefulness & Resilience
  • Authenticity & Humility
  • High EQ / Empathy

Certification

  • MIT Artificial Intelligence: Implications for Business Strategy
  • Prosci ADKAR Change Management - Practitioner & Master Trainer
  • Leadership & Coaching Excellence
  • The Bob Pike Group Train-The-Trainer Boot Camp
  • ATD Training & Facilitation Certificate
  • 8-Step Practical Process Improvement (PPI)
  • The Science of Emotional Intelligence
  • Kirkpatrick Partners Retention Measures
  • Adult Learning Techniques and Virtual Instruction
  • Journey Mapping
  • Business Training Systems (BTS): Role of the Leader
  • BTS: Commercial Leadership Excellence Program (CLEP)

Top Strengths

  • Achiever
  • Learner
  • Input
  • Discipline
  • Analytical

Volunteer Experience

  • Antonine Sisters School Alumni Association, Career Development Program Lead, Providing guidance to high school students with career choices - Outreach to 300+ students as of Q1 2024 with expansion plans for the remainder of the year.
  • Be Brave Beirut, Chief Motivation Officer, Speaker, Mentor & Advisor, Providing emotional support to victims of August 2020 explosion in Lebanon - Reached 2,100+ beneficiaries, 18,600+ hours of emotional support, 200+ volunteers recruited, 8,000+ social media followers, 28+ Instagram live, 48+ workshops and 12+ collaborations.
  • Thermo Fisher's business resource groups, Leader & Speaker, Reached 500+ colleagues as of 2023 with ongoing expansion in 2024.
  • St. Benedict's Church Young Adult Professionals (YAP), Mentor & Guest Speaker
  • Non-English speaking children & students, Tutor & Interpreter
  • LeaderCORE at the University at Buffalo and UCAN at SUNY Albany, Coach & Mentor
  • 2020 High School Graduates & Kids Virtual Story Hour through St Joseph University Parish, Pandemic Support: Motivation Mentor
  • St Joseph University Parish Soup Kitchen

References

Available upon request.

Accomplishments


  • Demonstrated exceptional resilience and adaptability by successfully transitioning to a new country at age 18, effectively navigating cultural differences and language barriers.
  • Consistently displayed determination and dedication, working tirelessly from entry-level positions to ascend to my current role as Director, embodying a strong work ethic and commitment to continuous growth and development.


Languages

Arabic
Native or Bilingual
French
Native or Bilingual
Italian
Elementary
Spanish
Elementary
Portuguese
Elementary

Timeline

DIRECTOR OF CUSTOMER EXPERIENCE TRAINING & ORGANIZATIONAL ENABLEMENT

THERMO FISHER SCIENTIFIC
06.2022 - Current

SENIOR MANAGER OF GLOBAL LEARNING EXCELLENCE

THERMO FISHER SCIENTIFIC
05.2021 - 06.2022

ORGANIZATIONAL CHANGE MANAGEMENT & LEADERSHIP DEVELOPMENT LEAD

RICH PRODUCTS CORPORATION
10.2013 - 05.2021

ADJUNCT INSTRUCTOR, ADVISOR & MENTOR

EMPIRE STATE COLLEGE
03.2013 - 12.2017

Certificate - Artificial Intelligence: Business Strategy

Massachusetts Institute of Technology (MIT)

Change Management Practitioner & Master Trainer - Change Management

Prosci

MBA - FINANCE & MANAGEMENT

STATE UNIVERSITY OF NEW YORK (SUNY)

Bachelor of Science - Management & Marketing

STATE UNIVERSITY OF NEW YORK (SUNY)

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Hanine HajNasr-Linsky