Hank Beach
Las Vegas /Kaneohe Hawaii
Summary
Experienced and motivated professional seeking a challenging position to utilize my knowledge and drive for growth in a dynamic work environment. Committed to achieving diverse goals and contributing to the success of the company.
Seeking to join a workforce to capitalize on my current knowledge, strengthen my family earnings and drive greater development of character for myself and others. People enjoy my collaborative style and like working with me. I have led diverse teams to realize improved performance and achieve greater goals, and I find this to be rewarding. I am motivated by challenging conditions, mentoring others, and applying a strategy of teaching and edifying the strengths that get us there. I believe in investing in the people, the systems and the tools utilizing building blocks of employee involvement, and empowering myself and others to bring goals to business and life.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Estimatics Field Inspections
State Farm
01.2022 - Current
Franchisee Owner
Snap-On Tools
Orange County
01.2017 - 01.2023
- Franchisee and owner of tool truck in Orange County after being a Diagnostic Sales Developer in a Corporate role directly to region
- Typical day of managing 40 customers, 20 shops and daily receivables, shipments, while growing the business under operation standards
Fixed Operations Manager (Body Shop)
Surf City Collision, HB Dodge
01.2014 - 01.2017
- Body Shop manager to strengthen and build a larger client retention for the dealer base of customers and current Insurance clients
- Built a process for used and new fleet cars to cycle through, circumvented service tickets for warranty and transportation damages, while building customer satisfaction for both departments
- Maintained and built new Insurance relations to grow outside influence, sales and FCA confidence as a leading dealership Body Shop while growing financial metrics
Fixed Operations Manager (Body Shop/Service)
Theodore Robins Ford
01.2012 - 01.2014
- Body Shop manager to rebuild and strengthen a facility and collaborate repairs with entire staff from Sales and Service, with emphasis on rebranding body repairs at dealership and getting sales to be self-supporting of financial goals
- Oversee daily interaction of repairs and monitor opportunity to strengthen CSI, and at a time manage Service Drive operations while vacant
- Build a team unity and show leadership with utmost customer care and department worth to turn program around, while we expanded department growth not seen before
- Followed dealership structure and brought independent financial management to shop that strengthened department
General Manager
Hi-Tech Collision and Glass Centers
01.2006 - 01.2012
- GM for three locations of the company’s multi-shop operation
- Demonstrated success includes: Managing a teams of 25+ employees, leading a monthly sales charge greater than 700k + in multiple months, with leading monthly Customer Service Index (CSI) at 100 % for more than 6 months in a year
- This impressive Customer rating was realized by placing emphasis on re-building the performance of the stores and showing strength to Insurance partners with due diligence to key business drivers including: delivering excellent customer service, improving customer retention, promoting a professional image - placing greater emphasis on first time quality in all that we do, while leading repair intelligence and procedures efficiently
- Became a Equity owner of this venture with these success and were sold to Caliber Collision group 2012
Owner and Operator
Automotive Assistance Services
01.2002 - 01.2007
- Sales and Distributing of Automotive Performance Products nationwide
- Primary marketing area, Southern California
- Responsible for all daily operations, Work In Progress (WIP), shipping, accounting and Customer relations
- Attended market shows across the U.S, while implementing Point of Sale (POS) teaching for market locations and vendors with product being first stage to public
- Attendance at SEMA show and supporting multiple awards for products at that level
- Sold venture in consolidation to K&N Filters company
Estimating Manager
Prestige Auto Collision
01.1997 - 01.2003
- Estimator and account manager for Mercury CARS, State Farm, National General, USAA and other miscellaneous insurance repairs at an average of 120k in process, and closing sales at 120k average monthly
- Primary service to MBZ and BMW products on a large scale shop format, with emphasis on re-building cars after collision to excellence in our market share with considerations from Structure, Cost, Efficiency, Presentation for all repairs
Education
2 years - General Business Management
Cypress and Rancho Santiago College
Skills
- Effective communicator - written and verbal
- Strong negotiation skills and follow up
- Dispute resolution skills
- Customer Satisfaction and Retention practices
- Knowledge of CCC1/Pathways, Ultra Mate/Mitchell ,EasyImage ,Process Claims ,E-Claims ,Verifacts, Alldata ,Rome /Complete shop ,Adjustrite ,Auto /RV/Commercial Trk/Commercial Trailer
- UCS ,Stellix, ADP/Audatex
- KBB
- DTNA , Excede , Procede
- CRMS ,OPSTRAX
- Reynolds & Reynolds
- PPG paint, BASF/RM waterborne
- CSI complete
- Toyota Customer Service
- Microsoft Suite ,Quick Books ,Outlook
- Financial forecasting for P&L
- Accounts Payable
- Accounts Receivable
- Cost comparison analysis
- FORD Stars Master program
- ADP Drive for dealer services
- Warranty coding
- Safety Compliance Officer
- Sales License
Certification
- Former I-CAR Certified
- ASE Certified
- Ford Master Certificate in Body Shop, Service, Warranty, and Commercial Vehicles
- Insurance License for Life
- Series 7
- Automotive
Community Service
- Smile Squad leader, Ronald McDonald House Charities
- Secretary, Save Our Strays of Huntington Beach, A Non-profit organization helping community families and their pets.
- Former Coach, Seaview Little League, Managed a team of 13 children ranging from four to five years old.
- Prior owner, Off-Road Racing Team, Participated in SCORE and BITD racing sanctions, with 6 championships and 1 title plate of #1 in multiple divisions.
Businessacumen
- Capital venture in Buying Foreign Body Works during 2000 for expansion in Fix Auto
- Equity buy in Hi-Tech Collision for continued growth and buying to scale locations in Orange County
- Collaboration equity and advisory venture in Assured Performance, a Certification in Auto Body shops for future growth while we sought sale.
Mission
Seeking to join a workforce to capitalize on my current knowledge, strengthen my family earnings and drive greater development of character for myself and others. People enjoy my collaborative style and like working with me. I have led diverse teams to realize improved performance and achieve greater goals, and I find this to be rewarding. I am motivated by challenging conditions, mentoring others, and applying a strategy of teaching and edifying the strengths that get us there. I believe in investing in the people, the systems and the tools utilizing building blocks of employee involvement, and empowering myself and others to bring goals to business and life.
Timeline
Estimatics Field Inspections
State Farm
01.2022 - Current
Franchisee Owner
Snap-On Tools
01.2017 - 01.2023
Fixed Operations Manager (Body Shop)
Surf City Collision, HB Dodge
01.2014 - 01.2017
Fixed Operations Manager (Body Shop/Service)
Theodore Robins Ford
01.2012 - 01.2014
General Manager
Hi-Tech Collision and Glass Centers
01.2006 - 01.2012
Owner and Operator
Automotive Assistance Services
01.2002 - 01.2007
Estimating Manager
Prestige Auto Collision
01.1997 - 01.2003
2 years - General Business Management
Cypress and Rancho Santiago College