Hank Koehler
Phoenix,AZ
Summary
Adept Lead Automotive Mechanic with a proven track record at Kerry's Car Care, enhancing shop performance through technical expertise and mentoring. Excelled in customer service and mechanical troubleshooting, significantly boosting client confidence and team productivity. Skilled in comprehensive vehicle maintenance, demonstrating a strong work ethic and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Lead Automotive Mechanic
Kerry's Car Care
11.2023 - Current
- Facilitated smooth communication between service advisors, clients, and the mechanic team to ensure complete understanding of vehicle needs and expectations during the repair process.
- Raised overall shop performance by mentoring junior mechanics and sharing technical expertise.
- Streamlined workflow, effectively managing multiple repair tasks simultaneously.
- Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
- Enhanced team productivity by collaborating with colleagues on complex repair jobs.
- Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
- Delivered fast resolutions to emergency situations, prioritizing repairs for stranded motorists or critical fleet vehicles when needed.
- Maintained detailed records of services performed to streamline future maintenance processes for customers.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Front End Associate
Fireside at Norterra Community Center
11.2021 - 05.2022
- Facilitated smooth communication regarding guest needs or concerns with the respective departmental heads.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the community center lobby.
- Conducted routine checks of the community center environment to ensure all areas of the facility were functioning properly and efficiently.
Education
Maricopa Community Colleges - Glendale Community College
Glendale, AZ 05.2023 -
Skills
Customer Service
General mechanical automotive knowledge/proficiency
Strong Work Ethic
Troubleshooting skills
Work Planning and Prioritization
Problem-Solving
Training and supervision of newly hired employees
Customer Relationship Management (CRM)
Managing parts
Maintaining records
Timeline
Lead Automotive Mechanic
Kerry's Car Care
11.2023 - Current
Maricopa Community Colleges - Glendale Community College
05.2023 -
Front End Associate
Fireside at Norterra Community Center
11.2021 - 05.2022
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