Hank Williams
Muncie,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Auto Body Shop Manager
Dadson's Automotive
12.2008 - Current
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
Auto Parts Counterperson, Body Shop Manager
Bill McCoy Ford
06.1985 - 12.2008
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Enhanced the reputation of the business by consistently providing exceptional customer service and maintaining in-depth knowledge of products and services offered.
- Assisted management in identifying opportunities for cost reduction or process improvement initiatives within the department.
- Stayed up-to-date on industry trends, advancements in technology, and new products entering the market to better serve customers.
- Maintained a well-organized and efficient inventory system for easy access and tracking of auto parts.
- Participated in ongoing training sessions, enhancing knowledge of auto parts specifications and applications in various automotive systems.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
High School Diploma -
Muncie Central High School
Muncie, IN05.1985
Skills
- Collision Repair Knowledge
- Parts Ordering
- Work Order Management
- Damage Assessment
- Expert Estimator
- Workflow Coordination
- Customer Service
- Inventory Tracking and Management
- Staff Management
- Inventory Management
Timeline
Auto Body Shop Manager
Dadson's Automotive
12.2008 - Current
Auto Parts Counterperson, Body Shop Manager
Bill McCoy Ford
06.1985 - 12.2008
High School Diploma -
Muncie Central High School
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