Hank Jay Wilke
Arlington,TX
Summary
Dedicated expert with over 12 years of progressive experience in cultivating strong client relationships and driving revenue growth. Adept at understanding client needs, developing tailored solutions, and providing exceptional service to ensure client satisfaction. Adept at leveraging strategic thinking and keen market insights to identify opportunities for revenue growth. Skilled in quickly acclimating to new environments, and collaborating with multidisciplinary teams,. Proficient in managing a wide range of providers across various disciplines while maintaining schedules and logistics to keep peak efficiency. Commitment to delivering high-quality medical provider is underscored by a strong foundation in and a continual pursuit of professional development. With a flexible and adaptable mindset, excels in navigating the unique challenges of temporary assignments while maintaining a focus on positive outcomes. Skilled in good communication, and multitasking. Currently seeking to work as a Recruiter for a leading organization. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent. Personable recruiter with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic initiatives. Strong analytical skills and committed to implementing policies and procedures. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Recruiter
Austin Major Group
2023.03 - 2024.03
- Brought in 1.2 million in revenue and $700,000 in gross profit worked with and maintained relationships across the medical field from surgeons to CRNAs
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Operated and maintained applicant tracking and candidate management systems.
Account Manager
Consilium Staffing
2022.01 - 2023.01
- Worked with different medical facilities placing doctors for contract work (aka locum tenens)
- Managed 23 medical providers working concurrently on assignments across New England
- Coordinated with the facility on their needs, sourced the provider based on those needs, or adjusted the requirements based on available providers
- Provided solutions to help clients get the best available candidate in the case where candidates don’t meet all requirements
- Coordinated with team of recruiters to locate the best possible provider for facilities
- Negotiated the hiring rates to make it a good fit for providers and facilities in terms of staffing
- Worked directly with the providers and facilities and coordinated between the two channels
- Maintain relationships with facilities to open additional needs
- Utilized Microsoft Office to organize and maintain contacts with facilities.
General Manager
LA Fitness
, TX
2018.08 - 2022.01
- Coordinate closely with the content marketing and sales team to develop effective content and sales pitches for outbound marketing programs
- Provided guidance and sales strategies to the sales team to ensure the achievement of operation/sales goals and quality customer service
- Developed and sold membership packages to large corporations and businesses to ensure diversified sales and client portfolio
- Accomplished and exceeded company monthly sales goals by implementing and managing marketing efforts and strategies
- Managed daily operations of the multimillion-dollar facility to maintain a high level of customer service, cleanliness, and equipment maintenance
- Developed and managed B2B and customer relations to maximize service satisfaction, promote customer loyalty, and generate repeat/referral business that contributes to sales growth
- Performed daily outbound and inbound marketing programs, calls, and client support, to improve sales growth and customer acquisition.
Marketing Consultant
YP Marketing Solutions
, TX
2015.08 - 2015.12
- Contributed to the development and execution of content marketing strategies designed to generate brand awareness, and new and viable business for online YP
- Developed and managed email campaigns, and prepared targeted email campaigns utilizing constant contact and email subscriber lists
- Devised and executed marketing strategies for new media platforms/web analytics based on analysis of client reviews and survey data
- Established quality customer service metrics & service improvement measures to improve new client acquisition and retention
- Maintained and increased client base by designing and implementing strategic customer-retention projects
- Assisted with clients' day-to-day digital marketing and social operations including campaigns, content development, reporting, and analytics of online presence
- Built new client relationships and maintained existing relationships with several small and medium business owners to improve customer service and communication.
Outbound Manager
Silverleaf Resorts
Arlington , TX
2011.07 - 2015.08
- Enhanced customer loyalty by demonstrating superior customer service, resolving all customer complaints, and demonstrating value to customers
- Managed employees to ensure maximum profitability through effective communication, performance management, and employee engagement initiatives
- Managed several outbound marketing and sales teams soliciting phone calls for touring timeshares
- Conveniently utilized several dialing systems including Avaya dialing system and finesse dialing system in conducting and automating outbound sales calls
- Developed and administered call center objectives, operating policies procedures, support documentation, and strategic action plans for achieving goals
- Developed and implemented outbound call strategies, averaging about 40-60 calls a day and focusing on a relationship-building approach on all outbound calls.
Education
High School Diploma -
Martin High School
2009
Skills
- Time Management
- Problem-solving
- Leadership Skills
- Training
- Sales Planning
- Analytical Skills
- Collaboration
- Customer Service
- Email Campaigns
- Market Research
Certification
NASAM Personal Training
Google Ad Certified
LinkedIn Courses
Timeline
Recruiter
Austin Major Group
2023.03 - 2024.03
Account Manager
Consilium Staffing
2022.01 - 2023.01
General Manager
LA Fitness
2018.08 - 2022.01
Marketing Consultant
YP Marketing Solutions
2015.08 - 2015.12
Outbound Manager
Silverleaf Resorts
2011.07 - 2015.08
High School Diploma -
Martin High School
NASAM Personal Training
Google Ad Certified
LinkedIn Courses
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