Brooke Hanks
Solon,IA
Summary
The opportunity to have a career with room for advancement and growth. Experienced Medical Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Intake Coordinator
University Of Iowa Community Home Care
01.2023 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Conducted patient intake interviews, recording and documenting relevant information.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Mercy Iowa City
08.2022 - 12.2022
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
Insurance Coordinator
Iowa Eye Center In Cedar Rapids
03.2021 - 02.2022
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Maintained confidentiality of patient finances, records, and health statuses.
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Trained 15 staff on current Medicare regulations and guidelines.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Handled day-to-day accounting processes to drive financial accuracy.
Office Manager
Big Dog Satellite
06.2020 - 02.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for Technicians.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Administrative Assistant
Aramark - Kinnick Stadium/ Carver- Hawkeye Arena
08.2018 - 12.2020
- Handling orders from suite holders, supervision of suite attendants and Hawkeye Village employee's
- Creating schedules for staff and volunteers
- Contact with vendors and suite holders
- Stocking suites for games and events
- Assisting with catering events
- Working with back-of-house software and Microsoft office software daily.
Sales Manager
Kinseth Hospitality
07.2019 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Accounts Receivable Specialist
MediRevv
03.2014 - 02.2015
- Medical Claims for major insurance companies
- Correcting and resubmitting claims
- Working with Major hospitals to correct Codes and Claims
- Workings with Medicare and other Insurance companies
- Expert level knowledge of Epic systems
- Trained new staff
- Handling payments over the phone.
Program Clerk
ACT Inc
08.2012 - 12.2013
- In bound and Out bound phone calls
- Aided students, parents and school faculty with registration for the ACT test
- Place and track ordered ACT test results
- Trained new staff
- Handling payments over the phone
- Career Ready Certified: Silver
- Secretarial Experience
- Scheduling appointments
- Bank Deposits
- Generating Reports
- Facebook Administration
Education
RN - Nursing
Kirkwood Community College
Cedar Rapids, IA05.2026
Associate of Applied Science -
Kirkwood Community College
Cedar Rapids, IA12.2022
Skills
- Excel
- Administrative Support
- HIPAA Compliance
- Administrative Management
- Customer Service Management
- Clinical Documentation
- Family Communication
- Client documentation
- Vital signs monitoring
- Dementia and Alzheimer's knowledge
- Empathy and Compassionate Care
- Behavior redirection
- Biohazard Disposal
Certification
Driver's License
Additional Information
8+ Years of Customer Service, Medical and Casualty Insurance Trained, Career Ready Certified: Silver, Secretary Experience, In-Bound and Out-Bound phone experience, 9239 KPH
Personal Information
Title: Accounts Receivable Specialist
Timeline
Clinical Intake Coordinator
University Of Iowa Community Home Care
01.2023 - Current
Medical Receptionist
Mercy Iowa City
08.2022 - 12.2022
Insurance Coordinator
Iowa Eye Center In Cedar Rapids
03.2021 - 02.2022
Office Manager
Big Dog Satellite
06.2020 - 02.2021
Sales Manager
Kinseth Hospitality
07.2019 - 02.2020
Administrative Assistant
Aramark - Kinnick Stadium/ Carver- Hawkeye Arena
08.2018 - 12.2020
Accounts Receivable Specialist
MediRevv
03.2014 - 02.2015
Program Clerk
ACT Inc
08.2012 - 12.2013
RN - Nursing
Kirkwood Community College
Associate of Applied Science -
Kirkwood Community College
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