Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hanley Pandolfo

High Ridge,MO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Panera Bread
10.2021 - Current
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Oversaw recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Mentored and motivated team members to achieve challenging business goals.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Trained new managers on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Team Manager

Panera Bread
10.2020 - 10.2021
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.

Team Lead

Panera Bread
04.2015 - 10.2018
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.

Education

High School Diploma -

Cor Jesu Academy
Affton, MO
05.2017

Skills

  • Training and development background
  • Business operations knowledge
  • Team leadership expertise
  • Employee Relations
  • Food safety and sanitation
  • Staff Development
  • Customer Retention
  • Sales Forecasting
  • Inventory Control
  • Quality Assurance
  • Sales Tracking
  • Schedule Management
  • Cost Control
  • Customer Service Management
  • P&L Administration
  • Task Prioritization
  • Teamwork and Collaboration
  • Performance Evaluations
  • Time management abilities
  • Recruitment
  • Delegating Work
  • Problem-solving aptitude
  • Attention to Detail
  • Team building
  • Supplier Monitoring
  • Interpersonal Communication

Certification

  • Food Safety Certified, ServSafe - current

Timeline

Assistant General Manager

Panera Bread
10.2021 - Current

Team Manager

Panera Bread
10.2020 - 10.2021

Team Lead

Panera Bread
04.2015 - 10.2018

High School Diploma -

Cor Jesu Academy

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Hanley Pandolfo