Hanna Brunsman
Mocksville,NC
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Maddie Cakes
09.2023 - Current
- Handled all customer complaints professionally and efficiently, resulting in increased repeat business.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Served as the effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Streamlined order taking process by utilizing point-of-sale systems effectively, leading to faster order processing times.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Assistant Manager
Midtown Cafe & Dessertery
08.2019 - 08.2023
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front of House Staff
Chick-fil-A
03.2018 - 07.2019
- Adjusted food preparation methods in accordance with customer requests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Monitored food quality and freshness throughout day.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Improved team performance through active participation in regular staff meetings focused on problem-solving and continuous improvement initiatives.
Education
No Degree - Early Childhood Education
Forsyth Technical Community College
Winston-Salem, NC03.2024
Skills
- Time management
- Early childhood education
- Food handling
- Supervising experience
- Complaint Handling
- Service prioritization
- Greeting guests
- Team Management
- Data Entry
- Organizational Skills
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Team building
- Lesson planning
- Customer service
- Communication skills
- Sales
- Organizational skills
- Food inspection
- Social Perceptiveness
- Payment Processing
- Guest Relations
- Food Preparation
- Dining area maintenance
- Money Handling
Certification
- Child Development Associate Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front of House Team Member
Maddie Cakes
09.2023 - Current
Assistant Manager
Midtown Cafe & Dessertery
08.2019 - 08.2023
Front of House Staff
Chick-fil-A
03.2018 - 07.2019
No Degree - Early Childhood Education
Forsyth Technical Community College
- Child Development Associate Certification
- Driver's License
Similar Profiles
Madison BennettMadison Bennett
Nail Technician/CEO at Maddie Nail'd ItNail Technician/CEO at Maddie Nail'd It
Madison SpillmanMadison Spillman
Hairstylist at Hair By Maddie at Loft 9.14 SalonHairstylist at Hair By Maddie at Loft 9.14 Salon
Richard LeClareRichard LeClare
Dynamics Gymnastics Coach at Maddie DixonDynamics Gymnastics Coach at Maddie Dixon