Hanna Ahmed
Irvine,CA
Summary
Dependable and friendly customer service professional with experience in fast-paced restaurant and sales environments. Known for creating a welcoming guest experience, collaborating with team members, staying organized during busy shifts, and handling multiple priorities with a positive attitude. Eager to bring a strong work ethic, reliability, and a guest-first mindset to your team.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Lead Guest Sales Associate
European Wax Center
Laguna Niguel, California
02.2025 - Current
- Handled guest inquiries and resolved concerns promptly and professionally.
- Collaborated and prepared weekly reports summarizing sales figures for management to drive team performance.
- Trained, coached, and mentored new team members on sales techniques, company policies, and customer service standards.
Server
Da Lu'au Hawaiian Grill
Irvine, California
05.2021 - 01.2026
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Food Runner/Expo
Kalbi Social Club
Irvine, California
10.2024 - 02.2025
- Delivered food promptly to guests, adhering to safety protocols to ensure quality service.
- Coordinated with servers to ensure precise order fulfillment and enhance guest satisfaction.
- Organized food orders and ensured accuracy of items served to customers.
- Sanitized work areas during shifts to uphold cleanliness and safety standards
Education
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Fullerton, CA12-2027
Skills
- Sales Techniques
- Customer Service
- Employee training
- Team Collaboration
- Conflict Resolution
- Time Management
- Multitasking
- Adaptability
Certification
- CA Food Handler's Card
Timeline
Lead Guest Sales Associate
European Wax Center
02.2025 - Current
Food Runner/Expo
Kalbi Social Club
10.2024 - 02.2025
Server
Da Lu'au Hawaiian Grill
05.2021 - 01.2026
Bachelor of Arts - Criminal Justice
California State University, Fullerton