Hanna Alexander
Quinton
Summary
Dynamic Patient Services Coordinator with a proven track record at HighFive Healthcare, excelling in HIPAA compliance and patient confidentiality. Adept at appointment scheduling and insurance verification, I foster strong relationships with patients and providers, ensuring seamless care coordination. Recognized for exceptional problem-solving skills and a compassionate approach to patient interactions.
Overview
2
2
years of professional experience
Work History
Patient Services Coordinator
HighFive Healthcare
09.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
Insurance Coordinator/ Receptionist
Children and Teen Dental Group
04.2023 - 09.2024
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Collected premiums and issued accurate receipts.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Oak Grove High School
Bessemer, AL05.2018
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Customer service
- HIPAA compliance
- Patient education
- Medical billing
- Eligibility determination
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Phone and email etiquette
- Data entry
- Policy understanding
- Registration and scheduling
- Attention to detail
Timeline
Patient Services Coordinator
HighFive Healthcare
09.2024 - Current
Insurance Coordinator/ Receptionist
Children and Teen Dental Group
04.2023 - 09.2024
High School Diploma -
Oak Grove High School
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