Hanna Amaturo
New Fairfield
Summary
Dynamic Estimator and Team Leader with proven expertise at Mike’s Towing & Collision Center in damage assessment and negotiation. Adept at preparing precise estimates and leading diverse teams to enhance operational efficiency. Recognized for exceptional customer service and clear communication, ensuring optimal repair processes and client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Estimator & Team Leader
Mike’s Towing & Collision Center
Danbury
02.2021 - Current
- Assess damages before and after full disassembly
- Prepared precise estimates in accordance with manufacturer and safety standards.
- Coordinated parts ordering with OEM and aftermarket vendors for accurate documentation.
- Oversaw shop blueprinting and production processes to enhance efficiency.
- Led a diverse team of 12, including painters, technicians, detailers, and customer service representatives.
- Researched procedures to ensure repairs met manufacturer specifications.
- Negotiated supplements effectively with all insurance carriers.
- Managed relationships with five or more DRP insurance companies.
- Communicated clearly with clients regarding repair processes and expectations.
Office Manager
Silver Star Auto Collision
Danbury
02.2013 - 11.2020
- Prepared estimates for customer pay jobs and dealership jobs pre and post full disassembly.
- Ordered parts efficiently for repair orders to minimize downtime.
- Maintained accurate bookkeeping in QuickBooks, including invoicing and accounts management.
- Coordinated payroll for salaries and flat rate employees to ensure timely payments.
- Negotiated effectively with insurance carriers to secure optimal coverage.
- Managed material and equipment inventory to support operational needs.
- Conducted weekly meetings with dealership department heads to enhance process efficiency.
- Communicated regularly with clientele and service advisors to provide updates on repair status.
Service Coordinator
Mercedes-Benz of Wappingers
Danbury
03.2011 - 05.2013
- Scheduled service appointments for vehicle maintenance and diagnostics.
- Recorded and reported customer concerns to service technicians and foremen.
- Managed delivery drivers for vehicle pickups and returns post-repair.
- Coordinated towing of vehicles and arranged rental or loaner options for customers.
- Processed customer checkouts and managed cash register transactions.
- Communicated with service advisors to provide accurate updates on repairs.
- Greeted customers professionally, ensuring a positive service experience.
- Conducted follow-ups with customers post-repair to assess satisfaction.
Sales Department Assistant
Mercedes-Benz Of Danbury
Danbury
01.2009 - 03.2011
- Managed phone communications and directed calls to appropriate parties.
- Processed and organized paperwork efficiently.
- Coordinated with charitable event organizers as a sponsor for local tournaments and missions.
- Assisted at sponsored events under tents with brochures while engaging with the community
- Honored to drive the Sprinter bus in the local parades
- Completed training courses to acquire knowledge of new vehicle models, features, and colors.
- Scheduled appointments for owners and sales staff to optimize productivity.
- Maintained cleanliness of coffee and waiting areas to ensure a welcoming environment.
- Tracked inventory of coffee supplies and purchased products as needed from Costco.
Education
High School Diploma -
New Fairfield High School
New Fairfield, CT06-2005
Skills
- Damage assessment and vehicle inspection
- Estimate preparation and parts coordination
- Negotiation techniques and insurance negotiation
- Blueprinting oversight
- Production management
- Customer service and support
- Inventory management
- Clear communication
- Team leadership
- Problem solving and attention to detail
- Time management
Affiliations
- Mother of 2
- Huge sports fan
- Active in my children's Youth Sports
Certification
- I-Car Certifications
References
References available upon request.
Timeline
Estimator & Team Leader
Mike’s Towing & Collision Center
02.2021 - Current
Office Manager
Silver Star Auto Collision
02.2013 - 11.2020
Service Coordinator
Mercedes-Benz of Wappingers
03.2011 - 05.2013
Sales Department Assistant
Mercedes-Benz Of Danbury
01.2009 - 03.2011
High School Diploma -
New Fairfield High School
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