Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Hanna Baughman

Orangeburg,SC

Summary

Qualified customer service with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mechanic/Office Manager

Smiths 66
03.2022 - Current
  • Performed routine maintenance and repairs on various vehicles, including cars, trucks, and motorcycles
  • Diagnosed mechanical issues using advanced diagnostic equipment and tools
  • Replaced faulty parts and components to restore vehicle functionality
  • Collaborated with team members to efficiently complete complex repair projects within tight deadlines
  • Provided excellent customer service by addressing client concerns and explaining repair processes in a clear manner
  • Diagnosed mechanical issues using advanced diagnostic tools and techniques.
  • Managed office operations, ensuring seamless communication and workflow among departments.
  • Trained new staff on office procedures, fostering a collaborative work environment.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Daycare Teacher

First Baptist Child Development Center
10.2019 - 02.2021
  • Developed and implemented age-appropriate curriculum to enhance cognitive and emotional development.
  • Fostered a safe and nurturing environment, promoting positive behavior among children.
  • Collaborated with parents to establish individualized learning plans for each child.
  • Organized engaging activities that supported social skills and teamwork among preschoolers.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.

Waitress

Gibsons food station
08.2017 - 06.2019
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed multiple tables efficiently, prioritizing tasks to ensure timely service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Cook/cashier

Little China
04.2015 - 06.2017
  • Developed and maintained high standards of food safety and sanitation protocols.
  • Prepared diverse Chinese cuisine dishes, ensuring consistency in flavor and presentation.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Education

High school diploma -

North Middle/High, North, SC
06.2018

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Customer service
  • Price quoting
  • Customer relationship management (CRM)
  • Documentation and reporting
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Goal setting

Certification

  • First Aid Certification
  • CPR Certification

Languages

English

Timeline

Mechanic/Office Manager - Smiths 66
03.2022 - Current
Daycare Teacher - First Baptist Child Development Center
10.2019 - 02.2021
Waitress - Gibsons food station
08.2017 - 06.2019
Cook/cashier - Little China
04.2015 - 06.2017
North Middle/High - High school diploma,