Hanna Copeland
Atlanta,GA
Summary
Motivated employee who is able to maintain customer satisfaction and contribute to company success. Knowledgeable in Microsoft Word and Excel on PC and mobile devices.
Overview
18
18
years of professional experience
Work History
Logistics Attendant
Delta Air Lines
05.2021 - Current
- Maintained excellent working relationships with customers efficiently responding to inquiries and concerns about work orders and shipments
- Managed system support functions to set priorities and service levels expectations
- Tracked orders and notified customers of status or potential delays
- Controls and maintains inventory integrity
- Proficient knowledge in Delta computer systems, including SAP and PC based software
- Proficient knowledge in Delta computer systems, including SAP and PC based software
- Flexible in all rotating areas (Inbound, Outbound and Internal.
Supply Attendant
Delta Air LinesMarch
01.2017 - Current
- Utilize SAP to properly account for inventory issues, returns, and input essential data on all materials handled; receive and confirm delivered goods by matching purchase order specifications of quantity, condition, model number, serial number and batch;
- Conduct weekly cycle counts of inventory materials based upon SAP monitoring; assist in conducting complete physical inventory count annually and organizing storage inventory areas
- Analyze and correct international problem parts returning to stock
Cargo Customer Service
Lufthansa, Delta Global Services
02.2015 - 10.2017
- Accurately track and research customer queries on the statuses of shipments
- Communicate and professionally monitor emails and phones adhering to company guidelines
- Support Customer Service team by aiding other team members and supporting the team in achieving service levels
Lufthansa Reservation Agent
Delta Global Services
08.2010 - 02.2015
- Utilize customer service and sales techniques to effectively address customer needs
- Receive unclaimed luggage daily, and report all activity to customer airline daily
- Processed reservations, coordinated stand-by passengers and monitored cabin availability
- Issued travel and hotel vouchers for passengers on overbooked and canceled flights
- Explained airline policies regarding purchase cancellations and transfers
- Made changes to itineraries and seat locations on request.
LUFTHANSA LSG
Frankfurt
08.2005 - 06.2009
- Compiled reports, such as cash receipts, guest-bill charges, sales, transportation and
- Advise clients on payments and transportation methods
- Assisted with recording inventory into company database and maintain inventory logs
- Arrange insurance coverage for goods
- Check import/export documents to determine contents classifying goods into different categories
- Prevented store losses using awareness, attention to detail and integrity
Education
Radko-Stockel Germany Technical College
Skills
- Technical Project Management
- Report Generation
- Written Proposal Development
- Customer Service
- SAP systems Customer Service and Relations
- Proficient in Microsoft Suite Troubleshooting & Problem Solving
- Team Building
- Accountability
- Research and Development Supply Chain & Technical Operation
Languages
German
Full Professional
Timeline
Logistics Attendant
Delta Air Lines
05.2021 - Current
Supply Attendant
Delta Air LinesMarch
01.2017 - Current
Cargo Customer Service
Lufthansa, Delta Global Services
02.2015 - 10.2017
Lufthansa Reservation Agent
Delta Global Services
08.2010 - 02.2015
LUFTHANSA LSG
08.2005 - 06.2009
Radko-Stockel Germany Technical College
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