HANNA DECKER
Summary
Professional with experience in maintaining high standards and delivering results in hospitality environments. Known for strong team collaboration, adaptability, and reliability. Skilled in customer service, facility management, and ensuring welcoming atmosphere. Confident in ability to enhance guest experiences and support dynamic operational needs.
Overview
5
5
years of professional experience
Work History
Clubhouse Attendant
The Creeks Golf & RV Resort
08.2025 - 12.2025
- Maintained cleanliness and organization of clubhouse facilities to enhance guest experience.
- Assisted guests with inquiries and provided information about amenities and activities.
- Monitored equipment usage, ensuring safety protocols were followed consistently.
- Coordinated events and activities, fostering a welcoming community atmosphere.
- Coordinated reservations for various clubhouse services, effectively managing schedules and accommodating member requests.
Customer Service Representative
General Dynamics
04.2021 - 12.2023
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collecting customer feedback and make process changes to exceed customer satisfaction goals
- Responding proactively and positively to rapid change
- Exhibiting high energy and professionalism when dealing with clients and staff
- Delivering prompt service to prioritize customer needs
- Maintaining up-to-date knowledge of product and service changes
- Collaborating with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Increasing efficiency and performance by monitoring team member productivity and providing feedback
Education
High School Diploma - Education Administration
Johnson Central High School
Paintsville, KY05.2019
Skills
Active Listening
Microsoft Excel
Call Center Operations
Problem-Solving Ability
Customer Service
Team Development
Conflict Resolution
Critical Thinking
Calm and Professional Under Pressure
Documentation
Organization
Inventory management
Timeline
Clubhouse Attendant
The Creeks Golf & RV Resort
08.2025 - 12.2025
Customer Service Representative
General Dynamics
04.2021 - 12.2023
High School Diploma - Education Administration
Johnson Central High School