Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanna Dexter

Albuquerque,NM

Summary

Enthusiastic, motivated and outgoing professional, proficient at building positive relationships with new and existing customers by offering superior customer service. Highly organized, reliable and attentive to customer needs. 10+ years of customer service and sales experience. Hard working, goal-oriented and a team-player.

Overview

17
17
years of professional experience

Work History

House Cleaner

Airbnb
05.2023 - 02.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.

Residential House Cleaner

A Spotless Home
03.2021 - 04.2023
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Streamlined cleaning processes for quicker completion without compromising quality.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Brand Ambassador/ Pet Detective

Blue Buffalo
09.2017 - 03.2021
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Assisted customers with product selection based on individual needs and preferences.
  • Maintained clean, organized and professional work environment.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

Dog Trainer/Pet Care Specialist

PetSmart
12.2014 - 07.2017
  • Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Managed scheduling effectively to accommodate multiple appointments while ensuring adequate attention was given to each pet's needs throughout the day.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Cared for sick or injured animals by seeking out veterinary care.
  • Prepared and administered medications and treatments as prescribed by veterinarian.

Food Service Worker

Dion's
09.2013 - 12.2014
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Processed customer payments and balanced cash drawers.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Manager

Project Luxe: Hair And Art
01.2013 - 08.2013
  • Trained new employees.
  • Budgeted and ordered product.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes.
  • Put together weekly schedule for employees, and monitored performance.
  • Recruited, interviewed and hired employees.
  • Completed payroll every week.

Receptionist

Inspire Salon
12.2011 - 12.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Opened and closed store frequently.

Swim Instructor

Tennis Club Of Albuquerque
05.2007 - 08.2011
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Set up and broke down equipment before and after classes.

Education

No Degree -

University of New Mexico
Albuquerque, NM

High School Diploma -

Sandia Preparatory School
Albuquerque, NM
05.2012

Skills

  • Customer Service
  • Residential Cleaning
  • Complex Problem-Solving
  • Time Management
  • Multitasking and Prioritizing
  • Guest Service and Support
  • COVID-19 Safety Procedures
  • Sales Expertise
  • Creative Problem-Solving
  • Store Management
  • Team Leadership
  • Budget Control
  • Computer Skills
  • Problem Resolution
  • Hiring and Training
  • Scheduling and Coordinating

Timeline

House Cleaner

Airbnb
05.2023 - 02.2024

Residential House Cleaner

A Spotless Home
03.2021 - 04.2023

Brand Ambassador/ Pet Detective

Blue Buffalo
09.2017 - 03.2021

Dog Trainer/Pet Care Specialist

PetSmart
12.2014 - 07.2017

Food Service Worker

Dion's
09.2013 - 12.2014

Manager

Project Luxe: Hair And Art
01.2013 - 08.2013

Receptionist

Inspire Salon
12.2011 - 12.2012

Swim Instructor

Tennis Club Of Albuquerque
05.2007 - 08.2011

No Degree -

University of New Mexico

High School Diploma -

Sandia Preparatory School

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Hanna Dexter