Summary
Overview
Work History
Education
AFFILIATIONS AND CLUBS
Timeline
Generic

Hanna Diddens

Platteville,WI

Summary

Motivated tax intern ready to contribute financial support and further develop skills in tax accounting. Offering a firm grasp of taxation and compliance standards, along with strong organizational, problem-solving, and analytical abilities, backed by a diligent, hardworking nature. Proficient in QuickBooks and Excel. Acquires new software skills quickly.

Overview

8
8
years of professional experience

Work History

Tax Intern

BAC CPA
Dubuque, IA
01.2025 - Current
  • Assisted in preparing tax returns for individual and corporate clients.
  • Checked completeness of information when processing applications and transactions.
  • Worked closely with senior staff members on complex taxation projects.
  • Analyzed data from previous years' returns to identify trends or patterns in taxpayer behavior.
  • Advised clients on the best ways to minimize their taxable income.
  • Collaborated with team members to ensure efficient completion of projects within deadlines.
  • Maintained accurate records of all pertinent financial information.
  • Mastered tax-related software programs and showed exceptional proficiency at learning new software and helping colleagues with lesser computer literacy.

Head Learning Coach / Shift Supervisor / Server

Red Robin
Dubuque, IA
08.2022 - Current
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Resolved customer complaints and reported issues to senior management.
  • Trained new employees to perform duties.
  • Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
  • Designed surveys to evaluate customer satisfaction levels after each completed course.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Organized team building activities for the entire restaurant staff.
  • Designed training schedules for new and existing employees.

Manager

Dairy Queen Grill & Chill
Dyersville, IA
10.2016 - 01.2024
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Directed recruitment, hiring, and training of new staff members.
  • Guided employees in handling difficult or complex problems.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Education

BBA - Accounting & Management

University of Wisconsin, Platteville
Platteville, WI
05-2025

AFFILIATIONS AND CLUBS

  • Member of UW-Platteville Accounting and Finance Club

Timeline

Tax Intern

BAC CPA
01.2025 - Current

Head Learning Coach / Shift Supervisor / Server

Red Robin
08.2022 - Current

Manager

Dairy Queen Grill & Chill
10.2016 - 01.2024

BBA - Accounting & Management

University of Wisconsin, Platteville

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Hanna Diddens