Hanna Dobler

As the Customer Service Manager I am am responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for the valued clients. My responsibilities include supervising and providing guidance to caregivers, managing employee scheduling, identifying problematic situations, and implement proactive solutions. I maintain relationships with referral partners, payor sources and clients ensuring proper documentation and record-keeping with periodic home visits and safety checks.

Oversee schedules for both instructors and receptionists. Inventory management for the retail boutique, manage client requests and account management. Coach sales representatives for best practices and role play to get the sale. Manage chargebacks, lost sheep, over see retention and sales processes for prospective clients. Manage and create community collaborations and events.

Supported teachers by providing administrative teaching support in and out of the classroom setting. Supervised students while outside of the classroom. Reinforced lessons presented by a teacher by reviewing the lesson with students in a small group setting or on an individual basis. Assited admins when extra coverage was needed.

In my position as a sales representative, it was my duty to provide  excellent customer service. Greeting customers and making them feel like they are in a welcoming environment. Customer satisfaction was my number one priority and I excelled with high rankings all while maintaining strong sales numbers keeping me at the top of the store in sales. As team lead, I was responsible for onboarding of new employees, coaching team members to best practices and starting a tech class that taught customers how to best utilize their new devices. I transitioned into inventory management the last year at Verizon. I was in charge of monthly and weekly inventory counts and making sure we had appropriate stock to sell. I was also in charge of the branding and merchandising of the store and assuring that it was within company standards at all times.