Hanna Dobs
Duluth,MN
Summary
A confident and skilled care coordinator and receptionist with a wide range of medical knowledge who is dedicated to providing the best patient experience while also supporting medical staff. I have a strong passion for health care whether I am directly involved in the physical care of the patient or supporting them by coordinating the details of their care behind the scenes. I treat each patient with compassion and provide outstanding customer service that reflects the exceptional standard of care the patient will receive throughout the clinic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist and Patient Care Coordinator
Northland Gastroenterology, P.A.
Duluth, MN
10.2022 - 05.2025
- Greeted patients and checked them in for their appointments.
- Processed patient copays via an electronic credit card POS system.
- Updated patient demographics and verified their insurance before appointments.
- Operated multi-line phone system efficiently while managing high call volume.
- Roomed patients and took their vital signs before seeing the provider.
- Scanned and filed hundreds of paper charts into an electronic medical record system.
- Operated an electronic fax system and organized incoming faxes.
- Managed two company email addresses and provided correspondence in a timely manner.
- Created new patient charts and pulled relevant records for the provider to review prior to the patient's appointment.
- Scheduled colonoscopies, EGDs, and consultations for nine different clinics and surgery centers.
- Forwarded patient records to nursing and anesthesia staff for review before patient procedures.
- Directed patient questions to the provider and relayed responses back to the patient.
- Generated lab, radiology, and diagnostic testing orders per the providers order, with proper ICD-10 and CPT codes and faxed them to the appropriate performing facility.
- Created surgical and specialty referrals and faxed them to the appropriate provider or facility.
- Generated monthly recall letters, mailed them out to patients, and followed up with each patient via phone call reminders.
- Coordinated patient care over the phone with nursing staff, primary care providers, patient family members, and other members of a patient's care team.
- Called in patient prescriptions to the pharmacy per the providers order.
- Completed prior authorizations and insurance appeals for patient prescriptions.
- Organized and pulled records from multiple EMR systems including Epic, Meditech, and gGastro.
- Called patients to relay their pathology results after the provider had reviewed the report.
- Entered recalls for colonoscopies, EGDs, lab testing, and clinic visits into patient charts according to their pathology results.
- Forwarded pathology and other test results to the patient's primary care provider and care team.
- Stocked exam rooms with equipment for clinic visits and IV infusions.
- Primed IV fluids and tubing before infusions.
- Ordered biologic medication for infusions.
- Maintained a clean front office, patient exam rooms, and private physician's office.
- Organized meetings with pharmaceutical representatives.
- Updated company website to reflect changes in office information as needed.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Ordered front office supplies to maintain optimum inventory of stock.
- Organized and blocked the provider's schedule for nine different clinics and surgery centers.
- Answered patient questions and provided them with education on their condition.
- Put together packets of bowel prep information and prescriptions for patients and walked them through how to effectively prepare for their procedure.
- Organized incoming referrals, created new patient charts, and scheduled patients accordingly.
Paramedic Program Assistant
Mesabi Range College
Eveleth, MN
08.2020 - 12.2021
- Scheduled and performed capsule endoscopies (PillCam) and prepped video footage results for the provider to review.
- Tracked office expenses, paid invoices in a timely manner, and filed receipts neatly.
- Assisted the provider with renewing certifications and licenses punctually.
- Assisted the Paramedic Program Director with preparing classrooms and equipment needed to conduct the program.
- Sorted donated medical supplies and organized them into supply closets.
- Stocked the simulation ambulance rig and all practice jump bags with equipment for student practice.
- Documented oxygen tank levels and monitored battery life for practice equipment such as AEDs and cardiac monitors.
- Mentored EMT students and ran practice simulations.
- Acted as a simulation patient in EMT national testing scenarios.
Private Nanny
Wlosinski Family
Duluth, MN
03.2021 - 11.2021
- Provided one-on-one care for an infant throughout his first eight months of life.
- Occasionally cared for the toddler in the family as well on sick days or holidays when daycare was closed.
- Created a healthy routine for feedings, naps, and stimulating play time.
- Prepared bottles and solid foods for multiple feedings a day.
- Carefully stored and prepared breast milk.
- Changed the infant's diaper and maintained proper hygiene.
- Gave medication as needed.
- Implemented educational and learning activities to help him reach his developmental milestones.
- Performed housekeeping and cleaning duties related to his care.
- Communicated any concerns with his care to his parents and helped come up with a solution to best suit their needs as a family.
- Adapted and changed my care to best fit his needs as he grew physically and developmentally.
Private Nanny
Korpela Family
Saginaw, MN
09.2018 - 07.2020
- Provided weekly full-time care for 3 month old twins through to their second year of life.
- Provided weekly after school care for the family's 2 school-aged children.
- Occasionally provided overnight and weekend care for all 4 children in the family.
- Created a routine for feedings, naps, and stimulating playtime according to the family's needs and schedule.
- Prepared multiple bottles, meals, and snacks daily.
- Carefully stored and prepared breast milk.
- Aided in bathing, dressing, teeth brushing, and diapering.
- Provided medical attention including administering oral medications, ear and eye drops, rash creams, and applying leg braces.
- Accompanied children to doctors appointments and assisted with family errands.
- Maintained all aspects of the home including dishes, laundry, vacuuming, dusting, mopping, deep cleaning bathrooms, organizing, and disinfecting.
- Implemented creative playtime activities to engage the children while teaching important life skills.
- Researched educational and learning activities to help the children reach their developmental milestones.
- Transported children to and from doctor appointments and extracurricular activities.
- Supported parents in implementing effective discipline strategies while encouraging positive behavior.
- Adapted and changed my care based on the changing needs of the children and their family as they grew physically and developmentally.
Professional Housekeeper
Self Employed
Duluth, MN
06.2018 - 08.2018
- Deep-cleaned the homes of six different clients on a weekly basis.
- Tidied, dusted, and vacuumed each room of the home.
- Cleaned dishes, wiped and sanitized kitchen countertops and surfaces.
- Carried out deep cleans in kitchens including ovens and fridges.
- Washed, dried, and folded laundry.
- Deep cleaned and sanitized bathrooms and showers.
- Changed bed linens and towels on a regular basis according to client's instructions.
- Mopped all wood and tile floors.
- Polished furniture.
- Washed windows, walls, ceilings, and woodwork.
- Customized cleaning services for clients by making changes when necessary.
Restaurant Hostess
Old Chicago
Duluth, MN
04.2018 - 07.2018
- Greeted guests and coordinated table assignments to meet party preferences and requests.
- Monitored restaurant dining areas to assess server capacity and estimate wait times.
- Escorted guests to their tables, provided menus, and highlighted the weekly specials.
- Maintained cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Answered phones, took down reservation information, and recorded take out orders.
- Delivered take out orders to patrons outside of the restaurant staying in the neighboring hotel.
- Helped restaurant staff set up for events and large parties to ensure smooth execution once guests arrived.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Assisted the bartender with washing glasses and disinfecting surfaces.
- Communicated with servers, management, and kitchen staff regarding open tables, changes in food availability, and customer comments.
Head Lifeguard/Waterpark Manager
The Edgewater Hotel and Waterpark
Duluth, MN
05.2014 - 10.2017
- Maintained strong proficiency in CPR, first aid, and water rescue techniques.
- Monitored pools, lazy river, spa, and water slides.
- Enforced water park safety rules for all guests inside and outside of the pools.
- Performed water rescues and back boarding.
- Participated in monthly training courses to stay up-to-date with water rescue techniques and first aid.
- Delivered basic life support in emergency situations and gave CPR to stabilize individuals prior to EMS arrival.
- Conducted hourly pool chemical checks and adjusted chemical levels as needed.
- Assisted guests with issues regarding staff, water park safety, and satisfaction.
- Oversaw all lifeguards and water park staff and ensured excellent performance.
- Delegated cleaning tasks and pool assignments to lifeguards and other water park staff.
- Performed and assisted with first aid and major medical incidents.
- Wrote daily water park summaries highlighting any safety and staff issues.
- Trained lifeguards on proper rescue techniques, CPR and AED protocols, and first aid procedures.
Education
Paramedicine - Emergency Medical Services
Mesabi Range College
Eveleth, Mn, US12-2021
Emergency Medical Technician - Emergency Medical Services
Lake Superior College
Duluth, Mn, US12-2018
Skills
- Confident in leadership positions
- Wide range of medical knowledge
- Proficient in Epic, Meditech, and gGastro
- Strong customer Service
- Building trust and rapport with patients
Certification
- BLS (Basic Life Support), American Heart Association, 03/2026-03/2028
- ACLS (Advanced Cardiac Life Support), American Heart Association, 01/2021 - 01/2023
- PALS (Pediatric Advanced Life Support), American Heart Association & American Academy of Pediatrics, 02/2021 - 02/2023
- EMT license, National Registry of Emergency Medical Technicians, 07/2018 - 03/2023
- EMSRB license, Minnesota Emergency Medical Services Regulatory Board, 07/2018 - 03/2023
- NIMS 100, 200, 700, FEMA, 2018
Timeline
Receptionist and Patient Care Coordinator
Northland Gastroenterology, P.A.
10.2022 - 05.2025
Private Nanny
Wlosinski Family
03.2021 - 11.2021
Paramedic Program Assistant
Mesabi Range College
08.2020 - 12.2021
Private Nanny
Korpela Family
09.2018 - 07.2020
Professional Housekeeper
Self Employed
06.2018 - 08.2018
Restaurant Hostess
Old Chicago
04.2018 - 07.2018
Head Lifeguard/Waterpark Manager
The Edgewater Hotel and Waterpark
05.2014 - 10.2017
Emergency Medical Technician - Emergency Medical Services
Lake Superior College
Paramedicine - Emergency Medical Services
Mesabi Range College