Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Hanna Dowe

Riverton,UT

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Cotton On Group
Riverton, UT
10.2023 - Current
  • Assisted customers with finding the right product for their needs.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Processed returned merchandise according to company policies.
  • Stocked shelves with merchandise according to company standards.
  • Handled customer complaints in a professional manner.
  • Promoted special offers and discounts to encourage additional purchases.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Provided product information and answered customer questions.
  • Organized displays to attract customers and promote sales.
  • Assisted in training new employees on proper use of equipment and safety protocols.

Receptionist

Silver Springs
Green Valley, AZ
04.2023 - 10.2023
  • Updated daily log book with information about visitors entering the premises.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted with special projects assigned by management when required.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Signing for medication and distributing it to the proper tenant.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

Pet Groomer Apprentice

VIP Pet Grooming
Bluffdale, UT
07.2021 - 08.2023
  • Cleaned cages and kennels between appointments ensuring they are sanitized properly.
  • Provided customer service support by answering inquiries and responding to customer requests.
  • Assisted with bathing, brushing, trimming and styling of pet coats.
  • Performed light maintenance on grooming equipment such as clippers, scissors and blades.
  • Transported animals safely between the salon area, bathing areas and drying areas.
  • Maintained a clean workspace and organized supplies for each grooming session.
  • Observed animal's physical condition noting any skin problems or parasites present on the pet's coat.
  • Monitored pet behavior during grooming sessions for signs of stress or discomfort.
  • Followed safety protocols when handling animals and using tools or chemicals.
  • Demonstrated proper dog handling techniques while assisting guests with their dogs at check-in and check-out.
  • Greeted customers and their pets upon arrival to the grooming facility.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Delivered excellent service to pet owners to drive repeat business.
  • Bathed and groomed pets using gentle techniques.

Customer Service/Administrative Assistant

The UPS Store
Sahuarita, AZ
04.2020 - 01.2021
  • Processed orders received via telephone, mail, fax, or email.
  • Answered incoming customer inquiries via phone, email, and chat.
  • Assisted customers with product returns and exchanges according to company policy.
  • Coordinated logistics for shipments and deliveries of products.
  • Maintained accurate records of customer interactions using CRM software.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with applicable laws and regulations related to customer service operations.
  • Performed general office duties such as data entry, photocopying, scanning documents, answering phones.
  • Greeted customers and answered inquiries in a timely, friendly manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Opened and closed store.
  • Managed Store independently.
  • Handle Corporate Accounts.

Education

High School Diploma -

Sahuarita High School
Sahuarita, AZ
05-2017

Skills

  • Customer Service
  • Independent judgement
  • Cash Register Operation
  • Teamwork and Collaboration
  • POS System Operation
  • Time Management
  • Phone Etiquette
  • Positive and professional
  • PC proficient
  • Multi-line telephone skills
  • Clerical Support
  • Data Entry

Affiliations

  • Volunteer with Rescue Rovers to find loving homes for homeless dogs
  • Participated in Desert Playhouse productions

Timeline

Retail Sales Associate

Cotton On Group
10.2023 - Current

Receptionist

Silver Springs
04.2023 - 10.2023

Pet Groomer Apprentice

VIP Pet Grooming
07.2021 - 08.2023

Customer Service/Administrative Assistant

The UPS Store
04.2020 - 01.2021

High School Diploma -

Sahuarita High School

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Hanna Dowe