Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hanna Forero

Erie,PA

Summary

Dedicated cleaning professional with a strong work ethic and proven reliability, honed at CLEANCO LLC. Expert in sanitization procedures and conflict resolution, I consistently enhanced customer satisfaction by maintaining pristine environments. Adaptable and detail-oriented, I effectively collaborated with teams to ensure high standards and timely project completion.

Overview

3
3
years of professional experience

Work History

Cleaning Staff Member

CLEANCO LLC
09.2025 - Current
  • Learned and adhered to safety protocols for cleaning operations.
  • Maintained cleanliness and sanitation in assigned areas using proper tools.
  • Assisted in inventory management of cleaning supplies and equipment.
  • Followed daily cleaning schedules to ensure timely completion of tasks.
  • Collaborated with team members to uphold cleanliness standards across facilities.
  • Utilized various cleaning techniques to effectively manage different surfaces.
  • Reported maintenance needs for equipment and facilities promptly to supervisors.
  • Adapted quickly to changing priorities while maintaining high-quality work standards.
  • Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
  • Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
  • Aided in maintaining a positive work atmosphere by fostering open communication with supervisors regarding suggestions for improvement or concerns about task assignments.

Customer Service Representative

CASA CAFÉ
12.2023 - 02.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed customer orders and ensured accurate transactions.
  • Maintained cleanliness and organization of workspace for optimal service delivery.
  • Collaborated with team members to enhance customer satisfaction levels.
  • Provided product knowledge to customers, improving their purchasing experience.
  • Handled customer complaints with professionalism, ensuring timely resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cleaning Staff Member

SYCAMORE LANDING NJ
01.2023 - 08.2023
  • Participated in regular training sessions to stay up-to-date on industry best practices and safety procedures related to cleaning operations.
  • Optimized supply inventory management through accurate tracking of items used during each shift, preventing shortages or overstock situations.
  • Contributed to workplace safety by promptly addressing spills, hazards, and other potential issues.
  • Streamlined efficiency in cleaning tasks by adhering to schedule and prioritizing high-traffic areas.
  • Supported team members in completing assigned tasks to ensure timely completion of projects.
  • Increased customer satisfaction by maintaining a consistently clean and well-organized environment.
  • Adapted to various work environments, including commercial spaces, residential properties, and special event venues, providing tailored cleaning services for each unique situation.
  • Ensured consistent quality control by inspecting completed work for compliance with established standards before leaving job sites.
  • Reduced cross-contamination risks through proper utilization of color-coded cleaning tools and supplies.
  • Promoted eco-friendly practices by using environmentally friendly cleaning products whenever possible.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes efficiently.

Education

Receptionist Secretary

Colegio Nacionalizado Femenino
Villavicencio, Colombia
12.1998

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Restroom sanitation
  • Waste disposal
  • Adherence to safety protocols
  • Trash removal
  • Wall washing
  • Laundry services
  • Floor care expertise
  • Odor control methods
  • Carpet cleaning techniques
  • Sanitization procedures
  • Surface disinfection
  • Efficient time management
  • Upholstery maintenance
  • Window cleaning proficiency
  • Proper chemical handling
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Sweeping and mopping
  • Cleaning and sanitizing
  • Team collaboration
  • Verbal and written communication
  • Basic maintenance
  • Housekeeping
  • Interior and exterior cleaning
  • Health and safety compliance
  • Sanitation practices
  • Health and safety regulations
  • Conflict resolution
  • Professional appearance
  • Complex Problem-solving
  • Quality assurance

Languages

Spanish
Full Professional
English
Elementary

Timeline

Cleaning Staff Member

CLEANCO LLC
09.2025 - Current

Customer Service Representative

CASA CAFÉ
12.2023 - 02.2025

Cleaning Staff Member

SYCAMORE LANDING NJ
01.2023 - 08.2023

Receptionist Secretary

Colegio Nacionalizado Femenino

Similar Profiles

CREATE PROFILE
Hanna Forero