Hanna Fortenberry
Richland
Summary
Customer service professional with comprehensive background in delivering high-quality customer information and support. Known for enhancing communication processes and increasing customer satisfaction through strategic problem-solving. Reliable team player with strong interpersonal skills and adaptability to changing situations.
Overview
8
8
years of professional experience
Work History
Customer Information Specialist
Trustmark
01.2023 - Current
- Provide expert financial advice to clients, enhancing their understanding of banking services.
- Collect sensitive account information, ensuring data security and client trust.
- Deliver presentations to potential clients, boosting engagement and interest.
- Collaborate with team to improve client onboarding processes, leading to smoother transitions.
Utility Locate Request Provider
Mississippi 811
01.2022 - 01.2023
- Process locate requests, ensuring compliance with state safety regulations and customer satisfaction.
- Managed high call volumes, maintaining efficiency and accuracy in request submissions.
- Collaborated with utility providers to resolve issues, enhancing service reliability.
- Utilized analytical skills to improve request processing times, achieving measurable results.
- Ensured safety and satisfaction, contributing to operational success and customer trust.
Customer Service Representative
Labcorp
01.2020 - 01.2022
- Handled patient billing inquiries, resolved 100+ cases weekly, ensured accurate insurance verification.
- Managed high-volume customer inquiries for medical testing services, resolving complex issues while maintaining empathetic communication and ensuring patient confidentiality.
Customer Service Representative
MS Schools for Blind & Deaf
01.2018 - 01.2020
- Conducted audiologic assessments, enhancing student services and communication skills.
- Facilitated educational support, improving student engagement and satisfaction.
- Collaborated with educators, fostering a supportive learning environment.
- Utilized analytical skills to address student needs, achieving measurable improvements.
- Enhanced service delivery through effective problem-solving and teamwork.
Education
GED -
Hinds Community College
01.2019
Associates' - Communication
Hinds Community College
Skills
- Team Leadership
- Conflict Resolution
- Process Improvement
- Time Management
- Empathy
- Communication
Timeline
Customer Information Specialist
Trustmark
01.2023 - Current
Utility Locate Request Provider
Mississippi 811
01.2022 - 01.2023
Customer Service Representative
Labcorp
01.2020 - 01.2022
Customer Service Representative
MS Schools for Blind & Deaf
01.2018 - 01.2020
Associates' - Communication
Hinds Community College
GED -
Hinds Community College
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