Hanna Frank

• Conducting Account Health Checks: Risk Assessments & Due Diligence
• Developing a win-win renewal strategy: Maximize upsells/contract value while protecting existing renewals and enhancing the customer experience
• Owning, driving and managing the renewals process in collaboration with the account team
• Identifying customer requirements, uncovering roadblocks, and demonstrating strong account management capabilities to drive renewal to on-time closure
• Identifying risk early on and developing resolution strategies (getting management or leadership involved if needed
• Maintaining a rolling forecast of renewals that are due each month

Managed Google's West Coast Territory for new business/Greenfield accounts

As an SDR for the Google Cloud team, my role was to understand each company profile, identify their needs and goals, and to better understand how Google Cloud offerings align with their business initiatives. We provided insights, recommendations, and support to drive success through tailored plans.

Focused on focused on building relationships with organizations and developers to ensure they leverage Google Cloud solutions and resources to increase productivity and mitigate the cost.

*Dedicated Cloud Users / Multi-Cloud Strategy / Hybrid Approach, we can facilitate conversations to drive greater understanding.

*Fostering the penetration of cloud business solutions by developing rewardable, scalable and realistic growth strategies

*Achievable through continuous engagement with clients, Google Partners, Sales & Marketing Departments.

*Develop and implement action plans to drive revenue and productivity for our GCP users.

• Managed a book of business/accounts on Salesforce
• Consulted with existing customers to ensure that their backup and disaster recovery solution is up-to-date and covers their needs to minimize downtime.
• Evaluate customers' environments and determine how our IT Complete solution suits their needs to mitigate costs, optimize operations and ensure the security of their organization's IT environment.
• Properly forecasted weekly, monthly and quarterly revenue from upsells and cross-sells to ensure short-term and long-term goals are met.
• Did regular account reviews with my accounts to check the health of their account with us and also identify other up-selling or cross selling opportunities. In combination with these account reviews, I would also conduct a presentation of our current solution set as well as tell them about the company roadmap
• Worked resellers, partners and MSP’s within our channel network to come up with a backup and dr plan to mitigate customers business risk as well as identify key software solutions to help with their day to day
• Worked primarily with selling enterprise backup solutions as well as other software solutions to the smb and enterprise markets and created dynamic relationships with our customer base and resellers along the way
• Identified key MSP’s and resellers within our network who needed IT complete and to diversify their service offerings and got them recommended to our board
• Reduced churn rate of current customer base and closed $500,000 worth of business to these accounts
  

• Managing POS systems and client outreach software
• Had personal client book and outreached to top clients daily
• Reworked visual displays and incoming shipment for floor
• Commission sales
• Made monthly goals and helped store achieve 20% turnover
• Personal stylist experience
• Key holder experience- opening and closing and managing store without supervision

• Efficiency in POS systems as well as digital clientelling systems
• Sold luxury jewelry retailers up to 50K
• Worked with high end clientele and celebrities
• Assisted in opening and closing of location, including cash handling and deposits Conducted monthly inventory counts as well as shipment
• Replenished/reworked visual displays and merchandise daily
• Cross sold across different departments

• Assisted with reworking visuals and displaying merchandise each season
• Formed strong relationships with clients and recorded clients in personal book
• POS system adequacy as well as experience with high volume cash and sales
• Consistent with reaching personal goals
• Always participated in company calls
• Generated sales reports and sent emails to corporate each day
• Cold calling was necessary to generate sales
• Sold most memberships and company services

• Managed stockroom systems and worked on RTV each month W
• Worked with register and Smart POS features and operations
• Clientelling and selling were crucial aspects of the company
• Replenished and maintained floor each day
• Reworked floor every few weeks according to presentation standard
• Conducted 4 pm and nightly reads which includes sales, traffic, and daily tasks as well as other feedback necessary to the business.
• Experience
• Strong client relations focus