Hanna Friel
Client Coordinator
Bothell,WA
Summary
Experienced professional in patient care and office coordination, with a strong background in managing client relationships and enhancing customer satisfaction. Skilled in clear communication, strategic problem-solving, and addressing patient needs with a focus on loyalty and retention. Expertise in industry best practices, fostering a supportive environment for patients, and ensuring seamless office operations. Known for effective teamwork, adaptability, and a results-driven approach, with proficiency in patient onboarding, care management, and conflict resolution. I'm dedicated to delivering high-quality service and impactful outcomes for clients.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Coordinator
Egrari Plastic Surgery Center
02.2024 - Current
- Provided an excellent patient experience by walking patients through the consultation process and preparing them for the process.
- Managed and tracked high volume of inquiries through use of extensive excel spreadsheets and software data.
- Assisted and handled a high level of client coordinator including scheduling, surgeries, and post operative care.
- Provided patients with accurate in depth knowledge on both surgical and non-invasive procedures.
- Managed all inventory related to office and administrative needs. Including tracking deliveries, expense reports in a timely manner.
- Followed all policies and procedures related to HIPAA and medical facility regulations.
- Effectively communicated with patients on sensitive topics and worked closely with patients throughout entire surgical process.
- Completed daily, weekly, and monthly tasks with detail and diligence, seeing through to completion.
- Effectively worked with coworkers through providing and building excellent communication habits.
Client Coordinator
SkinSpirit
03.2023 - Current
- Provide excellent client care and customer service
- Answer and screen a high volume of inbound phone calls.
- Manage appointments by scheduling, moving, and canceling appointments. Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring satisfaction.
- Efficiently provide basic office administrative support.
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority.
- Handle conflict by finding ways to resolve issues in a professional manner and by taking the initiative to do so.
- Assist and contribute with new ideas regarding clinic events, promotions, and ways to improve daily operations.
Digital Marketing Assistant
Moxie Digital Marketing Agency
01.2023 - 06.2023
- Helped and assisted in developing digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created reports on digital marketing efforts using analytics tools such as Google Docs to track KPIs and measure digital marketing success for management.
- Wrote email and SMS copy to improve mass communication efforts.
- Managed multiple different schedules for clients in different time zones. Helped clients' schedules run smoothly by handling lead engagement, communicating with leads about services answering any questions, and delegating when needed.
- Worked remotely while efficiently managing my time by being highly organized and detail-oriented.
- Identified any key issues in the workflow and worked to resolve such issues.
- Collaborated in team meetings to ensure workflow was most productive and efficient for team members.
- Effectively communicated with a variety of different clients ranging in communication patterns and adapting to match their preferred communication style.
- Provided weekly documentation and updates on digital marketing efforts.
Server
Dinis Martinis
08.2022 - 03.2023
Client Services Coordinator
Complexion Medical Spa And Aesthetics
07.2022 - 02.2023
- Helped and assisted with business development strategies to attract and acquire new clients using content marketing, cold-calling, and networking strategies
- Helped a large volume of customers every day with a positive attitude and focus on client well-being.
- Coordinated client appointments to offer expert, individualized service, driving sales and boosting client satisfaction
- Helped created client support strategies to increase client retention.
- Called existing and prospective clients to evaluate desires and offer service options.
- Resolved concerns with services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Managed all necessary paperwork and reports for daily sales and inventory.
Fine Dining Server
Beach Shop and Grill
04.2022 - 10.2022
Server
Maui Brewing Co
03.2021 - 03.2022
Server
Talaricos
09.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Seattle Lutheran Highschool
Seattle, WA 09.2013 - 2017.05
Associate Of Arts - Communications
Grand Canyon University
Phoenix, AZ 06.2021 - Current
Skills
- Self-Starter
- Goal oriented
- Multi tasking ability
- Adaptability
- Proactive and resourceful
- Critical think and problem solving skills
- Client relations
- Excellent written and verbal communication
- Administrative support
- Attention to detail
- Microsoft suite knowledge
- Time management
- Team player and optimistic nature
Timeline
Patient Care Coordinator
Egrari Plastic Surgery Center
02.2024 - Current
Client Coordinator
SkinSpirit
03.2023 - Current
Digital Marketing Assistant
Moxie Digital Marketing Agency
01.2023 - 06.2023
Server
Dinis Martinis
08.2022 - 03.2023
Client Services Coordinator
Complexion Medical Spa And Aesthetics
07.2022 - 02.2023
Fine Dining Server
Beach Shop and Grill
04.2022 - 10.2022
Associate Of Arts - Communications
Grand Canyon University
06.2021 - Current
Server
Maui Brewing Co
03.2021 - 03.2022
Server
Talaricos
09.2020 - 02.2021
High School Diploma -
Seattle Lutheran Highschool
09.2013 - 2017.05
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