Hanna Gardner
McDonald,PA
Summary
A self-motivated individual who has worked in diverse customer service fields. An experienced problem solver with great organization skills. Proficient in all secretarial duties (Microsoft Office, Google, POS systems, etc.) Very family oriented and a proficient leader who is always willing to take on new responsibilities.
Overview
12
12
years of professional experience
Work History
Events Customer Service
Flight Fit' N Fun (Corporate)
2019.01 - 2021.06
- Answered all incoming calls and emails
- Booked events for all facility locations nationwide
- Trained all new employees including overseas call center representatives.
- Processed payments
- Completed payroll for call center team
- Completed all scheduling for employees of my team
- Handled and professionally resolved all escalated unsatisfied guests
- Provided and delivered professional, helpful, high quality assistance before, during, and after customer's requirements were met.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Events Manager
Flight Fit N' Fun
2016.10 - 2018.10
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Selected and ordered refreshments, decor and event materials.
- Coordinated with sales and marketing teams to publicize and promote events.
- Developed and implemented successful marketing plans to generate event revenue.
- Prepared invitations to send out to guest lists.
- Processed payments
ASSISTANT GROUP SUPERVISOR
KIDS COME FIRST
2012.10 - 2016.10
- Planned daily academic lessons
- Assess child behavior/needs/health
- Implement new employee training
- Oversee child legal agreements
- Process payments of attendance
- Construct creative activities
- Emergency training
- Maintain order, security, and sanitization of facility
- Provided positive reinforcement for good behavior and gently disciplined when appropriate.
- Assisted students with homework issues and helped to incorporate positive study skills.
SERVER/BARTENDER
IRON CREEK BAR & GRILL
2014.08 - 2015.05
- Analyzed daily sales revenue
- Insured positive dining experience
- Processed payments
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Trained new employees
CUSTOMER SERVICE
MOO MOOS FROZEN YOGURT
2011.06 - 2012.10
- Managed inventory
- Prepared daily ingredients
- Documented product usage
- Managed cash register
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
GROUP SUPERVISOR
SUNNY DAYS LEARNING CENTER
2009.05 - 2011.06
- Monitored child behavior and well being
- Prepared and served meals utilizing nutritious model
- Provided positive reinforcement
- Maintained order, security, and sanitization of facility
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
HOSTESS SERVER
PEPPERONCINI’S
2009.05 - 2011.06
- Managed in-person & telephone guest inquiries
- Trained new hosts on services policies
- Alerted management of customer dissatisfaction
- Processed payments
Education
High School Diploma -
SOUTH FAYETTE HIGH SCHOOL
McDonald, PA06.2012
Skills
- Microsoft Office
- POS Accounting
- Childcare
- Customer Service
- Inventory Documentation
- Payment Processing
- Team Oriented
- Positive Work Ethic
- Data Entry
- Corporate Policies
- Problem Solving
- Follow-up Skills
Contributions
- Ronald McDonald House(2012) - Planned and cooked meals for parents with terminally ill children whom were staying in Children's hospital housing.
- Homeless coat & meal drive (2017 & 2018) - Planned meals and collected socks, hats, blankets, coats & gloves. Passed out collected items and meals on the North Side to those who are less fortunate.
- Fort Cherry Youth Baseball (2018 - current) - Team Mom, Concession Stand Manager, and on the field project committee. Also, head of organizing and completing all duties of end of the year banquet.
- Fort Cherry Youth Wrestling (2021 - current) - Concessions team member and head of banquet committee.
- Fort Cherry Elementary School (2019 - current) - Homeroom mom and apart of the Parent-Teacher Association.
- Fundraising for families in our community
Training
CULINARY ARTS, 08/01/2009, 06/01/2011, PARKWAY WEST CAREER & TECHNOLOGY CENTER, Oversaw full service restaurant, Designed and created multiple culture cuisines, Controlled inventory of goods, Managed institutional food service procedures, Provided food store operation, Completed professional journalism of culinary arts
Timeline
Events Customer Service
Flight Fit' N Fun (Corporate)
2019.01 - 2021.06
Events Manager
Flight Fit N' Fun
2016.10 - 2018.10
SERVER/BARTENDER
IRON CREEK BAR & GRILL
2014.08 - 2015.05
ASSISTANT GROUP SUPERVISOR
KIDS COME FIRST
2012.10 - 2016.10
CUSTOMER SERVICE
MOO MOOS FROZEN YOGURT
2011.06 - 2012.10
GROUP SUPERVISOR
SUNNY DAYS LEARNING CENTER
2009.05 - 2011.06
HOSTESS SERVER
PEPPERONCINI’S
2009.05 - 2011.06
High School Diploma -
SOUTH FAYETTE HIGH SCHOOL
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