Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanna Goodrich

Azle

Summary

Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.

Overview

6
6
years of professional experience

Work History

Shift Lead

HTeaO
05.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Babysitting

Sabine Goodrich
05.2019 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Administered medications, following strict instructions from parents and medical labels.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Planned fun outings and educational activities to keep children entertained.
  • Reassured children when upset providing emotional support and stability.

Education

High School Diploma - N/A

Azle High School
Azle, TX
05-2025

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Work delegation

Timeline

Shift Lead

HTeaO
05.2023 - Current

Babysitting

Sabine Goodrich
05.2019 - Current

High School Diploma - N/A

Azle High School

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