Hanna Hagos
San Jose,CA
Summary
Organized and dedicated administrative associate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Maintains a self-motivated work ethic to preform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administrative Associate
Art Of Problem Solving
03.2023 - Current
- Drafted professional emails on behalf of executive staff using clear language thereby reducing miscommunications among teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Served as a liaison between employees and management to address concerns or issues promptly.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
Customer Service Cashier
Poke House
08.2022 - 02.2023
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Fashion Merchandising
Academy of Art University
San Francisco, CA06.2027
High School Diploma -
Prospect High School
Saratoga, CA06.2023
Skills
- Office Administration
- Database Management
- Detail-oriented
- Critical Thinking
- Guest Satisfaction
- Excellent Communication
- Receptive
Timeline
Administrative Associate
Art Of Problem Solving
03.2023 - Current
Customer Service Cashier
Poke House
08.2022 - 02.2023
Bachelor of Arts - Fashion Merchandising
Academy of Art University
High School Diploma -
Prospect High School
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