Hanna Hagos
San Jose,CA
Summary
Dynamic and highly skilled Administrative Assistant with over two years of experience at AoPS Academy, leveraging a strong foundation in customer service, administrative support, and operational management. Starting as a Patient Care Assistant, developing expertise in client relations, empathy, and problem-solving created a strong platform for transitioning into administrative roles. The compassionate and client-focused experience gained in healthcare provided an ability to handle complex situations with empathy and professionalism. A background in retail further enhanced the ability to thrive in fast-paced settings, managing multiple tasks efficiently while maintaining a focus on customer satisfaction.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
AoPS Academy
Santa Clara, CA
03.2023 - Current
- Developed and implemented a project management system that increased team productivity and streamlined workflow, leading to higher enrollment numbers.
- Overhauled the filing system, improving document retrieval time by 30%, and enhancing organizational efficiency.
- Acted as a central point of contact for both staff and clients, providing timely information, and resolving inquiries with professionalism and accuracy.
Patient Care Assistant
IHSS & The Key
San Jose, CA
10.2021 - 11.2024
- Provided compassionate, personalized care for patients with emotional instability and dementia, demonstrating patience and adaptability in high-stress situations.
- Handled confidential patient information with the utmost care, ensuring compliance with privacy regulations.
- Remained calm, responsive, and quick-thinking when managing patient needs, ensuring safety and comfort for patients and their families.
- Utilized strong communication skills to advocate for patients' needs, and support family members through difficult situations.
Cashier
Poke House
Santa Clara, CA
08.2022 - 03.2023
- Delivered exceptional customer service in a fast-paced environment, efficiently handling transactions, and ensuring a positive customer experience.
- Managed multiple tasks simultaneously, including register operation, customer interactions, and order fulfillment.
- Maintained attention to detail and accuracy in processing orders, contributing to smooth store operations and customer satisfaction.
Education
Bachelor of Arts - Fashion Merchandising
Academy of Art University
San Francisco, CA06-2027
Skills
- Data Entry and Database Management: Consistently maintained accurate and up-to-date data across multiple systems
- Software Proficiency: Expert in Microsoft Office Suite and Google Workspace
- Scheduling and Calendar Management: Managed complex scheduling and calendar coordination for team members and clients
- Time Management & Multitasking: Juggled multiple responsibilities in fast-paced environments, consistently meeting deadlines and achieving departmental goals without compromising quality
- Client Relations & Communication: Built and maintained strong relationships with clients, responding to inquiries, resolving conflicts, and ensuring satisfaction
- Event Coordination: Planned and executed multiple high-impact events and activities, including workshops and staff training, enhancing organizational engagement and teamwork
- Conflict Resolution & Problem-Solving: Demonstrated ability to handle difficult situations with professionalism, defusing conflict and finding effective solutions
Timeline
Administrative Assistant
AoPS Academy
03.2023 - Current
Cashier
Poke House
08.2022 - 03.2023
Patient Care Assistant
IHSS & The Key
10.2021 - 11.2024
Bachelor of Arts - Fashion Merchandising
Academy of Art University
Similar Profiles
Tiffini OportoTiffini Oporto
Student Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual AcademyStudent Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual Academy
Hesham Al-SaltiHesham Al-Salti
Manager / Learning & Development Operations at Etisalat Academy (e& academy)Manager / Learning & Development Operations at Etisalat Academy (e& academy)
Bryan DixonBryan Dixon
Executive Staff Member at LCD Academy - Learning, Caring, And Development AcademyExecutive Staff Member at LCD Academy - Learning, Caring, And Development Academy
Samuel Nehemiah PerezSamuel Nehemiah Perez
Warehouse Worker at Hawkins ConstructionWarehouse Worker at Hawkins Construction
Angelina LopezAngelina Lopez
Sales Associate at BurlingtonSales Associate at Burlington