Hanna Hauber
Conshohocken,PA
Summary
Dynamic Program Director with a proven track record at Sunshine Adult Social Center, excelling in program management and staff training. Expert in care plan development and database management, I effectively enhance team performance and elevate customer satisfaction through strong problem-solving abilities and leadership skills. Committed to regulatory compliance and operational excellence.
Overview
25
25
years of professional experience
Work History
Program Director Adult Day Care
Sunshine Adult Social Center
Bronx, NY
02.2014 - 11.2024
- Managed news team delivering human interest, breaking news and high-profile stories to audience.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Scheduled weekly and monthly agenda.
- Social work: Assessments, Care plans.
Office Manager
Medical Office
Brooklyn, NY
11.2007 - 12.2013
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Recruited and trained new employees to meet job requirements.
- Interpreted and communicated work procedures and company policies to staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Delegated work to staff, setting priorities and goals.
Front Desk Receptionist
MNM Medical PC
Brooklyn, NY
11.1999 - 10.2007
- Drafted professional business documents, spreadsheets, and correspondence.
- Transcribed tapes and notes from meetings into prescribed formats.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
Clinical Medical Assistant
EDP School
Brooklyn, NY06-2007
Associate of Science - Management, Finance, Accounting
Lvov's College of Management And Finance
Lvov, Ukraine05-1998
Some College (No Degree) - ESL, Computer Science
LIU
Brooklyn, NYSkills
- Program management
- Database management
- Care plan development
- Staff training
- Customer service
- Regulatory compliance
- Financial management
- Office administration
- Team leadership
- Problem solving
- Teamwork
Languages
English
Professional
Russian
Professional
Ukrainian
Professional
Timeline
Program Director Adult Day Care
Sunshine Adult Social Center
02.2014 - 11.2024
Office Manager
Medical Office
11.2007 - 12.2013
Front Desk Receptionist
MNM Medical PC
11.1999 - 10.2007
Clinical Medical Assistant
EDP School
Associate of Science - Management, Finance, Accounting
Lvov's College of Management And Finance
Some College (No Degree) - ESL, Computer Science
LIU
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