Hanna Henderson
Front desk agent- 214-738-1445
Dallas,TX
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hilton Dallas Lincoln Centre
Dallas, Texas
06.2021 - 05.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Assisted at front desk when and handled purchases at gift shop.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
Education
High School -
Shelton High School Dallas Tx
Dallas, TX05.2020
Skills
- Posting Charges
- Room Assignments
- Guest Satisfaction
- Lobby Maintenance
- Verifying Reservations
- Registration Processing
- Check in and Checkout Procedures
- Guest Message Transmission
- Guest Amenities
- Escort Instructions
- Checking Guests In and Out
- Credit and Cash Payments
- Safety and Security Procedures
- Incoming Mail Sorting
- Two-Way Radio Operation
- Restaurant Reservations
- Transportation Arrangements
- Concierge Services
- Online Bookings Management
- Feedback Collection
- Transportation Information
- Professional Relationships
- Housekeeping Notification
- Creative Solutions
- Guest Registration
- Dynamic Communication Skills
- Service Quality
- Office Supplies and Inventory
- Information Updates
- Confirming Transactions
- Performing Room Inspections
Timeline
Front Desk Agent
Hilton Dallas Lincoln Centre
06.2021 - 05.2022
High School -
Shelton High School Dallas Tx
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