Hanna Herd
Warren,MI
Summary
Dynamic and reliable professional with experience at Troy Escape, excelling in safety procedures and customer service. Proven ability to enhance guest experiences while maintaining high cleanliness standards. Strong teamwork and problem-solving skills, coupled with cash handling proficiency, contribute to a welcoming and efficient environment. Committed to ensuring guest satisfaction and safety.
Overview
2
2
years of professional experience
Work History
Attractions Attendant
Troy Escape
Troy, MI
10.2024 - 09.2025
- Ensured guest safety by monitoring attractions and enforcing operational protocols.
- Assisted in training new staff on safety procedures and customer service best practices.
- Enhanced guest experiences by providing information on attraction features and services.
- Maintained cleanliness and organization of attraction areas to promote a welcoming environment.
- Conducted regular inspections of attractions to identify maintenance needs and report issues promptly.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
Cashier
Keg and Cask
Madison Heights, MI
09.2023 - 11.2024
- Processed customer transactions efficiently and accurately using POS systems.
- Managed cash drawer, ensuring balanced daily totals and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking shelves and conducting regular counts.
- Adapted quickly to new promotions and changes in store policies for effective sales support.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Hazel Park High School
Hazel Park, MI2020
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Cleanliness standards
- Cash handling proficiency
- Equipment maintenance
- Positive attitude
- Strong work ethic
- Teamwork
- Problem-solving
- Reliability
- Organizational skills
- Flexibility
Timeline
Attractions Attendant
Troy Escape
10.2024 - 09.2025
Cashier
Keg and Cask
09.2023 - 11.2024
High School Diploma -
Hazel Park High School