Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hanna Herriman

Charlevoix,MI

Summary

Diligent somewhat recent high school graduate in 2021 with 5+ years of work experience and a proven knowledge of customer communications, conflict resolution, and customer satisfaction . Aiming to leverage my abilities to successfully fill any role at a company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. I am a fast learner and can be thrown into any situation. Authorized to work in the US for any employer. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bank Teller

Horizon Bank
05.2022 - Current
  • Recording transactions, which involves logging checks and preparing transaction reports
  • Counting and packaging currency
  • Reconciling cash drawers
  • Exchanging foreign currency
  • Promoting bank's products and services
  • Keeping customers' personal information confidential
  • Communicating with other bank team members
  • Provide high level of customer service
  • Cash handling
  • Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Rayder Kids Club Caregiver

Rayder Kids Club Caregiver, Charlevoix Elementary School
06.2021 - 05.2022
  • While working here I have taken care of children preschool and older
  • I have socialized with their parents to make sure I know every detail about what their child needs
  • I also dealt with giving them lunch and snack
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
  • Worked with parents and guardians to achieve safe environment for children in temporary care through careful use of sign-in and sign-out pages, allergy and medical forms and exchange of contact information.
  • Enforced rules of club and resolved conflicts quickly and professionally to maintain safety and bolster pleasant experiences for participants.
  • Removed clutter, cleaned spills and sanitized toys to protect children from hazards and germs.
  • Set up and led recreational activities such as games, read-alongs and crafts for children during particularly busy times.

Head Start Aide

Charlevoix NMCAA
03.2022 - 05.2022
  • Act as a third preschool teacher to help further young minds
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
  • Maintain a safe play environment
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Observe and monitor children's play activities
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.

Housekeeper

AmericInn
04.2021 - 05.2021
  • I cleaned full rooms
  • Sadly they got bought out so I was unable to keep working there.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Sales Associate

Glik's
06.2018 - 05.2021
  • My responsibilities were to be able to communicate with customers and give them the best care for what they are looking for
  • I dealt with money by ringing people up on the register
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Maintain records related to sales
  • Place special orders or call other stores to find desired items
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High school diploma -

Charlevoix High School
Charlevoix, MI
06.2021

Skills

  • Cashiering
  • Customer service
  • Inventory control
  • Time Management
  • Front desk
  • Computer skills
  • Communication skills
  • Office experience
  • Product and Service Sales
  • Order Fulfillment
  • Market Research
  • Multitasking Strengths
  • Sales Expertise
  • Stocking and Replenishing

Certification

CPR CertificationFirst Aid Certification

Timeline

Bank Teller

Horizon Bank
05.2022 - Current

Head Start Aide

Charlevoix NMCAA
03.2022 - 05.2022

Rayder Kids Club Caregiver

Rayder Kids Club Caregiver, Charlevoix Elementary School
06.2021 - 05.2022

Housekeeper

AmericInn
04.2021 - 05.2021

Sales Associate

Glik's
06.2018 - 05.2021

High school diploma -

Charlevoix High School

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Hanna Herriman