Hanna Herrold
Fort Myers,FL
Summary
Dynamic hospitality professional known for exceptional customer service and strong guest engagement. Proven ability to resolve complaints and foster loyalty, ensuring a clean and safe dining environment.
Overview
4
4
years of professional experience
Work History
Server
PF Changs Restaurant
Naples, FL
01.2026 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, minimizing wait times for guests.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in training new servers on menu items and restaurant procedures.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business.
- Developed strong relationships with regular customers, fostering loyalty and engagement.
Manager
Hungry Howies Pizza & Subs
LaBelle, FL
09.2022 - 01.2026
- Coordinated scheduling and task assignments to optimize workflow efficiency across departments.
- Assisted in developing operational strategies to enhance team performance and productivity.
- Trained new staff on company policies, procedures, and best practices for service excellence.
- Supported inventory management processes, ensuring accurate stock levels and timely replenishment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
CET - EKG Technology
Florida SouthWestern State College
Fort Myers, FL11-2026
Skills
- Hospitality expertise
- Customer support
- Customer service
- Guest engagement
- Uniform compliance
- Food safety standards
- Safe food handling
- Menu memorization
- Memory retention
- Sanitation practices
- Strong work ethic
Timeline
Server
PF Changs Restaurant
01.2026 - Current
Manager
Hungry Howies Pizza & Subs
09.2022 - 01.2026
CET - EKG Technology
Florida SouthWestern State College