Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hanna Hill

Hanna Hill

Greensboro,NC

Summary

Diligent and responsible cashier with a proven track record of efficiently operating registers, ensuring accurate transactions, maintaining well-stocked merchandise, and upholding cleanliness standards. Experienced in both front-of-house and back-of-house roles, bringing a high level of organization and dependability to ensure team success, smooth business operations, and customer loyalty. Experienced pharmacy technician with comprehensive knowledge of all aspects of pharmacy operations, eager to contribute skills and expertise to CVS Pharmacy. Successful track record of quickly and accurately filling prescription orders while building strong relationships with customers to drive business growth and enhance customer retention. Strong commitment to teamwork and dedicated to collaboratively delivering exceptional customer service.

Overview

3
3
years of professional experience

Work History

Cashier/Customer Service

Nc Distro
07.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Upsold additional products and services to increase revenue.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided exceptional customer support experience by combining kindness, thoughtful insights and concise responses.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
  • Solved moderately complex issues while maintaining top-quality customer support.
  • Assisted customers over telephone or in-person to provide customer support.

Pharmacy Technician

CVS Pharmacy
11.2021 - 07.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved third-party billing, computer system and customer service issues.

Education

High school diploma -

K-12 NC Virtual Academy
Durham, NC
12.2020

Skills

  • Typing
  • Order entry
  • Computer literacy
  • Drawer balancing
  • Returns processing
  • Customer Assistance
  • Product Recommendations
  • Payment Collection
  • Product restocking
  • Cash Register Operation
  • Payment Processing
  • POS Systems
  • Written and verbal communication
  • Customer service excellence
  • Refunds and exchanges
  • Sales expertise
  • Conflict Resolution
  • Time management skills
  • Cash handling expertise
  • Product Knowledge
  • Order Taking
  • Complex Problem-Solving
  • Refund handling
  • Cash Management
  • Purchase assistance
  • Customer Relations
  • Organizational abilities
  • Money Handling
  • Regulatory Compliance
  • Drug Inventory Management
  • Medication Dispensing
  • Insurance Billing
  • Drug safety
  • Workflow Optimization
  • Prescription Filling
  • Medication labels
  • Problem-solving skills
  • Updating medication histories
  • Secure storage of medications
  • Medicare and Medicaid process
  • Stocking shelves
  • Medical Terminology
  • Team Collaboration
  • Manual and automated medication dispensing
  • Processing payments
  • Answering customer questions
  • Receiving incoming supplies
  • Drug storage procedures
  • Healthcare regulations
  • FDA Drug Safety Guidelines
  • Confidentiality and HIPAA
  • Anatomy knowledge

Timeline

Cashier/Customer Service

Nc Distro
07.2023 - 05.2024

Pharmacy Technician

CVS Pharmacy
11.2021 - 07.2023

High school diploma -

K-12 NC Virtual Academy

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Hanna Hill