Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanna Hinrichs

Pearland

Summary

Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Whataburger
02.2023 - Current
  • Assisted with customer inquiries and ensured positive dining experiences.
  • Maintained cleanliness and organization of dining area to enhance guest satisfaction.
  • Supported team members in food and beverage service during peak hours.
  • Learned menu items to effectively communicate options to guests.
  • Monitored inventory levels and assisted with stock replenishment as needed.
  • Adapted quickly to changing environments and prioritized tasks efficiently.
  • Collaborated with kitchen staff to ensure timely food delivery to customers.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.

Front of House Employee

Great Harvest Bread Co.
02.2023 - 06.2023
  • Followed safety and sanitation protocols to maintain compliance with health regulations.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.

Education

High School Diploma -

Pearland Highschool
Pearland, TX

Radiology

San Jacinto College
Pasadena, TX

Skills

  • Strong work ethic

  • Customer service

  • Team player attitude

  • Problem-solving

  • Cash handling proficiency

  • Attention to detail

  • Basic math

  • Clear communication

  • Health and safety

  • Food safety knowledge

Timeline

Front of House Employee

Whataburger
02.2023 - Current

Front of House Employee

Great Harvest Bread Co.
02.2023 - 06.2023

High School Diploma -

Pearland Highschool

Radiology

San Jacinto College

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