Hanna Hodges
Thomasville,GA
Summary
Personable and dedicated Customer Success Specialist with experience in both sales and client management. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Florida [Digital Service]
Tallahassee, FL
06.2023 - Current
- Managed cybersecurity solution portfolios for 9 state agencies.
- Collaborated and served as a liason between outside agency staff, vendors, and FL[DS] teams.
- Provided ongoing support throughout the implementation process by conducting regular customer meetings, responding promptly to inquiries, and resolving issues.
- Tracked implementation metrics, KPIs, and feedback to pinpoint areas of improvement.
Business Assistant
Tracker Marine Boat Center
Tallahassee, FL
11.2021 - 06.2023
- Greeted customers and answered phone calls to provide assistance and general information.
- Created and maintained filing systems by organizing and adding files.
- Liaised between borrowers and financial institutions.
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
Outreach Coordinator
Quail Forever
Thomasville, GA
04.2021 - 11.2021
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
Hunting Outfitter
Bass Pro Shops
Gainesville, FL
09.2020 - 05.2021
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assist customers in handling and purchasing firearms
- Maintained and revised policy procedures for general operation of ATF4473 compliance program.
Executive Assistant
Fraternity Management
Gainesville, FL
01.2018 - 05.2021
- Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
- Processed and sent invoices, adjustments and credit memos to customers while budgeting and managing expense reports.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Administrative Assistant
Great Southern Demolition
Tallahassee, FL
01.2016 - 12.2018
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Education
Bachelor of Science - Wildlife Ecology And Conservation
University of Florida
Gainesville, FL05.2021
Certification
- CJIS Certified
Criminal Justice Information Services - Security and Privacy: Security Role
- ISC2 CC
Certified in Cybersecurity
- UC Davis Communicating in the 21st Century Workplace
Timeline
Customer Success Specialist
Florida [Digital Service]
06.2023 - Current
Business Assistant
Tracker Marine Boat Center
11.2021 - 06.2023
Outreach Coordinator
Quail Forever
04.2021 - 11.2021
Hunting Outfitter
Bass Pro Shops
09.2020 - 05.2021
Executive Assistant
Fraternity Management
01.2018 - 05.2021
Administrative Assistant
Great Southern Demolition
01.2016 - 12.2018
Bachelor of Science - Wildlife Ecology And Conservation
University of Florida
- CJIS Certified
Criminal Justice Information Services - Security and Privacy: Security Role
- ISC2 CC
Certified in Cybersecurity
- UC Davis Communicating in the 21st Century Workplace
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