Hanna Johnson
hancock
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Front Desk/laundry
Comfort Inn by Choice Hotels
08.2025 - Current
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Desk Receptionist
The Bayview Hotel
04.2024 - 10.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
the Harborview
04.2022 - 10.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Hostesss/server
the Turtle Restaurant and Bar
11.2018 - 11.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Mount Desert Island High School
Bar Harbor, ME06-2019
B.ED - Elementary Education
University of Phoenix
Tempe, AZ06-2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Telephone etiquette
- Scheduling
- Cleanliness standards
Timeline
Front Desk/laundry
Comfort Inn by Choice Hotels
08.2025 - Current
Front Desk Receptionist
The Bayview Hotel
04.2024 - 10.2024
Front Desk Receptionist
the Harborview
04.2022 - 10.2022
Hostesss/server
the Turtle Restaurant and Bar
11.2018 - 11.2020
High School Diploma -
Mount Desert Island High School
B.ED - Elementary Education
University of Phoenix