Hanna Kaler
Lock Haven,PA
Summary
Hanna is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. She is a cheerful employee always ready to help team members by taking on additional tasks. Commited to maintaining all service standards and following regulations. Is always willing to put forth her best to reach desired goals.
Overview
4
4
years of professional experience
Work History
Service Assistant
UPMC Haven Place
Lock Haven, PA
01.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
- Demonstrated strong time management skills while attending multiple patient needs simultaneously during busy shifts.
- Maintained patient confidentiality at all times, ensuring compliance with HIPAA regulations and upholding ethical standards.
Cashier
Wayback Burgers
Lock Haven, PA
10.2020 - 11.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Used cash registers and credit card machines to cash out customers.
Education
Central Mountain High School
Mill Hall, PA06.2024
Skills
- Dementia Care
- Time Management
- CPR Certification
- Empathy and Compassionate Care
- Calm Under Stress
- Team Collaboration
- Cleanliness
- Organization
Timeline
Service Assistant
UPMC Haven Place
01.2023 - Current
Cashier
Wayback Burgers
10.2020 - 11.2022
Central Mountain High School