Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanna Karim

ALBION,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Senior Process Specialist

Infosys McCamish
Des Moines, IA
10.2020 - Current
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Collaborated with compliance and quality assurance to limit potential fraud through strict call guidelines
  • Handled 50-100 inbound calls per day regarding complicated annuity issues
  • Calculated premiums and established payment methods for sales.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Provided coverage option information to assist clients in protecting assets.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Maintained working knowledge of latest industry techniques, methods and regulations.
  • Managed high volume of calls each day while maintaining or exceeding 95% quality assurance score

Assistant Store Manager

Walmart
Marshalltown, IA
02.2017 - 09.2020
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Selected for Next Generation Leadship program
  • Regularly managed 100+ hourly associates on storewide basis
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Approved regular payroll submissions for 50+ employees.
  • Provided weekly work schedules to 50+ employees to accommodate business demands and vacation requests.
  • Reduced food waste by over 30% and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.

Floor Manager/Telemarket

Thomas L Cardella
Marshalltown, IA
06.2015 - 01.2017
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Implemented challenging personnel and department goals to drive performance.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.

Data Analyst Intern

Kingland Systems
Ames, IA
05.2014 - 08.2014
  • Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
  • Cleaned up and backed up data to maintain data integrity during extraction, manipulation and processing.
  • Completed filing, data entry and copying for data analyst team.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.

Quality Assurance Intern

American Natural Processors
Cherokee, IA
05.2013 - 08.2013
  • Prepared QA evaluation reports and submitted to management.
  • Determined overall product quality by accurately conducting and evaluating various QA tests.
  • Observed and contributed to all phases of projects from test design to launch.
  • Assisted with planning of quality assurance testing projects following functional specifications.
  • Interpreted analytical data, converting to technical documentation for use in training manuals and standard operating procedures.
  • Identified issues and recommended solutions to problems uncovered during course of performing assignments.
  • Completed inspection reports, describing performance outcomes and carefully documenting irregularities or variances from expected outcomes.
  • Worked independently on assignments involving varied and complex issues without direct supervision.
  • Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.
  • Mastered standard operating procedures through hands-on application to daily testing and analysis.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.

Education

Bachelor Degree in Progress -

Iowa State University
Ames, IA
12.2022

Skills

  • Written Communication
  • Multitasking Abilities
  • Data Entry
  • Excellent Communication
  • MS Office
  • Attentive and Observant
  • Coaching and mentoring
  • Creative merchandising
  • Sales and marketing
  • Schedule Coordination
  • Recruitment and Hiring

Timeline

Senior Process Specialist

Infosys McCamish
10.2020 - Current

Assistant Store Manager

Walmart
02.2017 - 09.2020

Floor Manager/Telemarket

Thomas L Cardella
06.2015 - 01.2017

Data Analyst Intern

Kingland Systems
05.2014 - 08.2014

Quality Assurance Intern

American Natural Processors
05.2013 - 08.2013

Bachelor Degree in Progress -

Iowa State University

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Hanna Karim