Hanna Kloesel
Houston,TX
Summary
Offering strong interpersonal skills and commitment to learning and development in dynamic environment. Brings understanding of customer service principles and clear communication abilities. Ready to use and develop these skills to excel in management role.
Personable and diligent with upbeat and positive approach. Possesses solid understanding of customer service principles and excellent communication skills. Committed to ensuring welcoming environment and enhancing guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Venue Attendant
THE SPRINGS Event Venue
Wallisville, TX
05.2026 - Current
- Oversaw timely setup and breakdown of event areas, maintaining operational flow during events.
- Enhanced guest experience by efficiently addressing inquiries and resolving concerns to ensure satisfaction.
- Facilitated coordination with catering team to ensure seamless delivery of food and beverage services at events.
- Executed thorough cleaning and organizational protocols for venue facilities, ensuring alignment with health and safety regulations.
- Managed logistics for event planning by sourcing and assembling necessary materials and resources for multiple activities and presentations.
- Monitored inventory levels of supplies and equipment, facilitating reorder processes as necessary.
- Collaborated with team members to enhance overall guest experience through effective communication and teamwork.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
Sales Associate Manager
Just Energy
Houston, TX
04.2026 - Current
- Assisted in managing daily sales operations and team performance.
- Developed and implemented training programs for new sales associates.
- Collaborated with marketing to create promotional materials and campaigns.
- Ensured compliance with regulatory requirements in sales processes.
- Fostered relationships with customers to enhance service delivery and retention.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
Barista
Dutch Bro’s Coffee
Katy, TX
04.2024 - 06.2025
- Engaged customers warmly; remembered regulars’ preferences.
- Efficiently handled multiple orders while maintaining high quality.
- Skilled with equipment and knowledgeable about blends and flavors.
- Thrived in fast-paced settings, managing multiple orders simultaneously.
- Fostered a lively and enjoyable coffee stand environment.
Dog Bather/Kennel Technician
Copperfield Dog
Houston, TX
01.2024 - 04.2024
- Skilled in animal handling.
- Experienced in cleaning and sanitizing kennels.
- Fed dogs on a set schedule.
- Administered medications as needed.
- Monitored and documented animal behavior.
- Prepared animals for various grooming services.
Food Runner/Busser
Clay’s Restaurant
Houston, TX
08.2023 - 11.2023
- Delivered food promptly and efficiently.
- Maintained a clean and organized environment.
- Checked in with customers to ensure satisfaction.
- Thrived under pressure in fast-paced settings.
Education
Associate of Applied Science - Cardiovascular Sonography
Houston City College
Houston, TXNo Degree - Nursing
Houston Christian University
Houston, TX06-2028
High School Diploma -
Cypress Lakes High School
Katy, TX05-2025
Skills
- Service excellence
- Leadership development
- Public speaking proficiency
- Effective time management
- Guest services coordination
- Integrated marketing and sales
- Sales transaction oversight
- Entrepreneurial strategy development
- Flexible and adaptable
- Digital literacy
- Kennel management experience
- Consistent work performance
- Effective team collaboration
- Timely attendance
- Maintaining cleanliness
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Society of Human Resource Management
- International Association of Administrative Professionals
- APICS – Association for Supply Chain Management
- Society of Women Engineers
- Lions Club
- Project Management Institute
- National Association of Social Workers
Certification
- ESB: Entrepreneurship and Small Business v.2
- Food Handler Certification
- Driver’s License
LANGUAGES
English - Fluent
Spanish - Intermediate
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Offering time and support to shelters for the homeless, women, and animals
- Outdoor Recreation
- Volunteering
- Watching Movies and TV Shows
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
Timeline
Venue Attendant
THE SPRINGS Event Venue
05.2026 - Current
Sales Associate Manager
Just Energy
04.2026 - Current
Barista
Dutch Bro’s Coffee
04.2024 - 06.2025
Dog Bather/Kennel Technician
Copperfield Dog
01.2024 - 04.2024
Food Runner/Busser
Clay’s Restaurant
08.2023 - 11.2023
Associate of Applied Science - Cardiovascular Sonography
Houston City College
No Degree - Nursing
Houston Christian University
High School Diploma -
Cypress Lakes High School