Hanna Kubiak
Service Operations Manager
Jersey City
Summary
Dynamic individual with strong analytical, communication, and teamwork skills. Consistently demonstrates ability to quickly adapt to new environments. Driven by eagerness to contribute to team success and further develop professional skills. Brings a positive attitude, commitment to continuous learning and growth. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
44
44
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Service Operations Manager
Sanofi US
05.2024 - 04.2025
- Successfully helped manage the migration of video content to Youtube/ Vimeo, coordinating with global teams across Sanofi to ensure on-time delivery and optimal results.
- Ensured consistent communication and alignment across diverse stakeholders, facilitating smooth project execution.
- Leveraged advanced Excel techniques to plan, track, and analyze project performance, mitigating risks effectively.
Operations Coordinator
Sanofi Aventis
09.2023 - 04.2024
- Ensured administrative support for the business unit.
- Coordinated events, conferences, and congresses.
- Managed the circulation of documents and archiving.
- Supported projects.
- Handled internal and external correspondence.
- Prepared analyses and reports.
- Created presentations.
- Acted as PMO.
- Worked in various internal systems (1CRM, Concur, 4M PromoMat/ Veeva Vault).
- Generated purchase orders.
Healthcare Coordinator
Medicover
09.2022 - 08.2023
- Assisted patients in navigating the healthcare system by providing education on insurance coverage.
- Enhanced interdisciplinary communication by organizing regular meetings and sharing vital information among team members.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
Medical Receptionist
Medicover
01.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Improved accuracy of patient data with meticulous record-keeping.
- Corresponded with clients through email, telephone, or postal mail.
- Helped patients complete necessary medical forms and documentation.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
Post-Graduate Certificate - Healthcare Management
University of Warsaw
05.2001 - 09.2023
Master of Science - Psychology
Pomeranian Medical University
05.2001 - 07.2022
Skills
- Agile best practices
- Project management
- Workforce planning
- Operations monitoring
- Cross-functional coordination
- Analytical thinking
- Project tracking
- Adaptability
- Relationship building
Certification
Google AI Essentials
Timeline
Adobe Content Creator
03-2025
Google AI Essentials
02-2025
Agile Project Management
01-2025
Google Project Management
01-2025
Service Operations Manager
Sanofi US
05.2024 - 04.2025
Operations Coordinator
Sanofi Aventis
09.2023 - 04.2024
Healthcare Coordinator
Medicover
09.2022 - 08.2023
Medical Receptionist
Medicover
01.2022 - 08.2022
Post-Graduate Certificate - Healthcare Management
University of Warsaw
05.2001 - 09.2023
Master of Science - Psychology
Pomeranian Medical University
05.2001 - 07.2022
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