HANNA LUKENS
Methuen ,MA
Summary
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Experienced with coordinating office activities and managing administrative functions. Utilizes strategic planning and resource allocation to drive operational success. Knowledge of team leadership and process improvement to enhance productivity and efficiency.
Overview
18
18
years of professional experience
Work History
Payroll/Administrative Manager 100% Remote
Wilson Law Atlanta
01.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Master Data Administrator
Dover Cleaning Company
03.2017 - 03.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Collaborated with IT professionals to design, implement, and maintain secure database systems for sensitive information storage.
- Established robust backup strategies to ensure data integrity and minimize risk of loss during system outages or failures.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Receptionist/Data Entry
Boston Family Law Firm
01.2014 - 02.2019
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Updated and maintained 200 customer information, documents and records.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Puritan Backroom
Server
01.2007 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Certificate of Software Engerineering - Data Entery
Tipple Ten
Online 08.2026
High School Diploma -
Dover High School
Dover 06.2006
Skills
- Accurate data entry
- Database analysis
- Statistical analysis
- Administrative coordination
- Document organization
- Proficient in fax technology
- Telephone Skills
- Family Law
- Strong work ethic
- Cash handling
- Guest engagement
Accomplishments
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), 2021
- Achieved 2022 by introducing different alternative software engineering programs for bigger task
- Resolved product issue through consumer testing.
- Achieved 100% by completing data entry with accuracy and efficiency and in timely manner with no Errors
- Supervised team of 25 staff members.
Languages
Spanish
Limited Working
English
Full Professional
French
Limited Working
Timeline
Payroll/Administrative Manager 100% Remote
Wilson Law Atlanta
01.2021 - Current
Master Data Administrator
Dover Cleaning Company
03.2017 - 03.2022
Receptionist/Data Entry
Boston Family Law Firm
01.2014 - 02.2019
Puritan Backroom
Server
01.2007 - 01.2013
Certificate of Software Engerineering - Data Entery
Tipple Ten
High School Diploma -
Dover High School
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