Summary
Overview
Work History
Education
Skills
Timeline
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HANNA MALINAO

RAYMOND,WA

Summary

Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in Customer Service Representative role.

Overview

13
13
years of professional experience

Work History

Office Manager

Millennium Extracts
02.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Account Manager

Awesome OS - WINC Account
10.2013 - 06.2018
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Customer Service Representative

Sutherland Global Service
09.2011 - 09.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Nursing

San Pedro College
Davao City, Pjilippines

High School Diploma -

Notre Dame - Sienna School of Marbel
Koronadal City, Philippines
03.2004

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Administrative support
  • Document management
  • Staff management
  • Scheduling coordination
  • Employee supervision
  • Staff hiring
  • Administrative oversight

Timeline

Office Manager

Millennium Extracts
02.2021 - Current

Account Manager

Awesome OS - WINC Account
10.2013 - 06.2018

Customer Service Representative

Sutherland Global Service
09.2011 - 09.2013

Bachelor of Science - Nursing

San Pedro College

High School Diploma -

Notre Dame - Sienna School of Marbel

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HANNA MALINAO